Outlook Help Desk 3.0 brings order and efficiency to the demanding world of end user and customer support. No longer is the Help Desk a chaotic blend of pages, voice mails, post-it notes, stops in the hallway and random emails. The Help Desk can know at a glance what tickets are open and what work has been done on them.

Outlook Help Desk 3.0 leverages the power of Microsoft Exchange Server, Microsoft Outlook, and the Web to bring you a simple, efficient and effective help desk, customer support and ticket tracking system. It is ideal for companies and organizations that are overwhelmed by user or customer requests and issues.

Support requests are entered through Outlook, the Web or email, and then are assigned and tracked. The resolved tickets are kept in an Exchange public folder and can be reviewed if a similar issue arises again.

How many times have you said, “I know we fixed that last month, but don’t remember exactly what we did….” Now, you can just refer back to the completed ticket, which contains a record of who fixed it, when and how.

Outlook Help Desk 3.0 will bring you an organized and efficient Help Desk for substantially lower cost than those massive, full-blown systems. Those programs are often overkill for many companies. If you don’t need and aren’t going to use the features, why pay for them?

ServiceBase is an 100% web-based software application for help desk customer problem management for the processing and tracking of customer requests for technical support. The system is designed to enable suppliers to improve their online support of their customers in the use of their applications, services or other products. The structure of the ServiceBase application allows for the creation of concurrent accounts for different users and different products, as well as for transferring different access rights into the Knowledge Base. As ServiceBase is web-based, communication with the customer is carried out via Internet, using secure methods for communication if required. It allows for resolved problems to be exported from the Problem Log into the Knowledge Base, in which they may then be categorized and published.

ServiceBase application can be used by both an experienced member of a support department and by a common user who may not be exceptionally skilled in IT. No special education or training is required. Some of the application functions may be available only to support analysts and managers. The availability of a particular application function is dependent upon the application role assigned to the user. ServiceBase application is designed for companies that provide technical support for more products/applications concurrently preferably to their company clients.

There are almost no limits on the size of the support team, the number of supported products, or of registered customers.

Your software must improve the quality of your customer service. Your customers should be responded faster and more accurately. You want a solution that is cost effective, easy to use, requires a minimum implementation time and does not disturb your organization. And most of all you must look for an application that fits your current needs and be able to grow with your organization.

WebQA is affordable for the Mid-Market and very scalable for larger organization. The core module includes a knowledge base and email tracking capabilities. And it can be expanded to further options such as chat, surveys, email campaign, etc.

WebQA is 100% Web-based Customer Service Application. It will be set up and configured to your specifications in less than 24 hours. As easy as using your email, you will quickly respond to your customer and publish easily new FAQ answers on your website. At the click of a mouse.

CustomFAQs’ hosted applications provide instant answers to previous asked questions on your web site or intranet – so you never have to answer the same question twice. CustomFAQs Solutions introduced WebQA, its customer service automation center, in early 2001, which has quickly established itself as a necessary component of any online support solution for small to medium organizations. CustomFAQs enables organizations to place its customer service center or help desk online, on their website – seamlessly, quickly and efficiently.

Cyberserv’s SupporTrax software offers robust solutions for customer care centers, internal help desks, and project collaboration portals — all completely customized to fit individual business requirements. Cyberserv’s dynamic web-based support technologies help companies achieve major competitive advantages.

Improving customer satisfaction and lowering operating costs are critical to your company’s success. However, the task of supporting internal and external customers is becoming increasingly difficult due to rapid changes in technology, growing infrastructure costs, and project complexity. These factors are leading to an increase in service requests and more complex demands for customer support.

SupporTraxTM Service Request Management (SRM) helps your company deliver superior support to your customers by providing a centralized view of customer contact and request information. SupporTrax SRM utilizes Web-based technology that streamlines communication and collaboration across your entire organization to help you lower support costs and improve your customer satisfaction.

The collaborative portal forms the foundation for companies to tap into an expanded information source, organize project deadlines, and communicate on enterprise wide issues through multiple communication methods. SupporTraxTM Collaboration Management helps businesses, clients, employees and partners manage the growing stream of information in the workplace, while increasing the effectiveness of an organization.

The collaborative portal enables companies, product/project managers, and individual employees anywhere, anytime, anyplace access to your organization’s corporate memory in a completely structured environment.

Communication facilitates change. More than ever businesses are using Web-based collaboration portals to facilitate communications. The SupporTrax Collaboration Management system increases access to the collective intelligence of an organization, promotes the development of new ideas, and brings new products and services to market faster and more efficiently.

ServiceTraq provides you with the tools you need to provide top-notch customer service, helps keep customers from falling through the cracks, and allows your CSRs to concentrate more on critical issues. This translates to satisfied repeat customers.

Deliver a fully integrated online service center for your customers, allowing them to easily find help, get fast and efficient serivce, and do away with repetetive communications with your reps. ServiceTraq maintains all case history available for quick viewing by both reps and your customer, helping you easily exceed their service expectations.

Your staff can handle a much larger load to customer service representative (csr) ratio through superior case management, routing and organization. Most questions can often be easily answered through the central knowledge base, providing an excellent self-service portal, while more complex issues are easily escalated and automatically routed to the appropriate rep, based on business rules you define. A 40% - 60% reduction in caseload is possible when used with the self-service features, so you are likely to experience much lower staffing requirements for customer service where you may currently be overburdened.

ServiceTraq reporting gives you a direct view into what customers think of your products and services, as well as your customer service. With the use of general surveys and exit surveys, you can easily isolate problem areas before they get out of hand. It will further show you breakdowns of all areas based on product/service or CSR, allowing you to pinpoint exactly where many problems stem.

Cynergy is really two products built from the ground up to be one effective Customer Service Software Solution, the way it should be. The Cynergy design and development team have been a HEAT Help Desk Service and Support Reseller for many years, and drew on those years of experience in the Help Desk Management Consulting Business to design and build the perfect Web Based Customer Relationship Management System that delivers:

Dapper Desk help desk software is developed to be the most feature rich, easy to use helpdesk solution on the market. It is easy to use for customers and administrators alike.

Dapper Desk offers three different versions of their helpdesk software to choose from.

For companies on a budget, or those who don’t need all of the features of the basic or full version of Dapper Desk, Dapper Desk have released Dapper Desk Lite. At only $99, Dapper Desk lite is a real bargain that will help you gain control of your customer service.

For those companies or organizations that demand the best, they offer the full-featured version of Dapper Desk called Dapper Desk Complete. This version has all the features of Dapper Desk Lite, with the addition of more detailed statistical features and support for unlimited users.

Dapper Desk Complete Monthly is aimed at those companies who require the full features of Dapper Desk, but need to pay monthly. At only $29.00 per month, Dapper Desk Complete Monthly is a real bargain that will help you gain control of your customer service immediately. On the monthly plan, you never have to pay for upgrades or support as long as you own Dapper Desk!

An enterprise authenticated task/request management web based Help Desk system, Task Manager can be used to manage in-house support helpdesks, allowing tasks or work orders to be requested online with email based notification.

Simplify your support management by assigning requests to support personnel and allowing your user community view the status of their requests online. Advanced support management allows each request to be tracked via a unique Tag number. Support personnel may also query the system for previous completed requests enabling quicker problem resolution saving you time money and manpower.

Product Features:

The Problem Management and Reporting System (PM/RS) is an extremely comprehensive and flexible information management system designed to coordinate and manage the life cycle of problems, complaints, questions, and requests for changes. PM/RS is a powerful tool which provides for the automated recording, diagnosing, assigning, tracking, reporting, and archiving of problem information.

PM/RS enhances the problem management process in a way that promotes timely resolution and increased user/customer satisfaction in such areas as:

HELP.i is a customer support system that can be used in various areas of businesses, services, government agencies, financial institutions or industries. The product can be used to support a client’s own employees or end users of the client’s product who encountered problems and seek a solution via the clients usual customer support facilities.

A significant advantage of this system is exact problem tracking: the problem can be submitted either in electronic form (by filling a form on a web site of product provider or by e-mail), or by the customer via “green” line or through an operator. The submitted problem then has an exactly defined life cycle that can be tracked either by the user who submitted it or by the problem solver or by a manager, any time and from anywhere. HELP.i provides a significant help in a form of access to knowledge base of similar resolved problems including procedures how to handle them.

Deployment of HELP.i results in a substantial improvement of quality of customer services, customer satisfaction and thus higher return of investments in relatively short time.

HELP.i enables rapid implementation of support system and low installation costs for both internal and external end users. The design of the product allows the use of an ordinary web browser (without support of Java, ActiveX etc.) on client workstation (users, customers) and all activities are performed on your own internal server. The reduction of requirements on a client computer to a minimum considerably affects the price of successful implementation and ongoing application performance.