Famatech Radmin is an award-winning multifunction remote control program. Radmin enables you to remotely monitor or work on one or more network computers right from your own workstation. It is a complete remote control solution with such features as File Transfer, NT security, Telnet and Multilanguage Support built-in.You view the remote computer’s screen on your own monitor either in a window or full screen. All your mouse movements and keyboard signals are transferred directly to the remote computer. You work on the remote computer just as if it were right there in front of you. According to our tests and user feedback, Radmin outperforms all other remote control software in speed, usability and features.

With Radmin you can work with any remote computer so long as it is connected to the Internet or your local area network. You don’t even need a fast network connection! A 56K modem is fast enough to provide 5-10 screen updates a second. On a LAN, real-time speeds of 100 - 500 screen updates per second is normal. Radmin’s speed can be adjusted up or down to save your bandwidth.

Radmin is extremely secure, employing 128-bit encryption for all data streams. Radmin utilizes the ever-present TCP/IP protocol—the most widespread protocol used in LANs, WANs and the Internet. This means you can control virtually any computer from anywhere in the world. When in “Full control” mode, you have complete, unlimited control of the remote computer so you can launch applications, work on documents, transfer files, even shut it down.

FastBreed Technologies offer a variety of software modules designed to make things easier for companies:

Help Desk/Project Tracker – This product is built to track fixes, requests or major projects through the change control process. The application can check for approval authorities. The application also logs the chain of events through the process. Management pages are also available for the high level overview.

Security Module – This product is built to secure the entry points to the I5 server. The application checks FTP, DDM, SQL and many other access points that do not always use the normal sign-on procedures. All access points are logged to a common file for user review.

Frequently Asked Questions – This product is built to serve as an easy repository of information. Users can ask questions or search for answers. Other individuals can be set up as the key question-solvers. Questions can also be organized into groups for so they can be searched by area of interest. This is an easy way to get the right answer to the right people.

Scheduling Module - This product is built to serve as an easy mechanism to schedule a client to personnel. There are many concepts that can be taken into consideration and customized within this module such as zones, services, abilities and date/time availability matching. The majority of pages can be customized to suit the business in which a scheduling tool may be needed. There are connection points for billing and payroll services as well.

Fenestra’s AnswerDesk is a tool for communication. Whoever enters information, it is immediately available to service and support staff, field engineers and account managers. Major issues can be highlighted and absorbed fast. When the client calls, your account manager will know what’s on their mind and who is dealing with it.

The core AnswerDesk system is intuitive, quick and reliable. All the necessary information is quickly available. We do not force each user to buy every helpdesk feature that has ever been invented. Fenestra’s system is easy to learn and efficient.
However, the core helpdesk system is a complete entity with the standard features you need to get running quickly. These include a range of ways to find and view live and past incidents and reporting to show what has been happening and how long it is taking.

By offering optional modules, Answerdesk can give you a reliable helpdesk system that aligns to your business. Fenestra works with clients to ensure that their staff can focus on the delivery of consistent service in a constantly changing environment.

Ferrysoft Help Desk is a web based help desk solution. It is designed to assist help desks to deliver outstanding customer service. The Standard Edition is free of charge. Your help desk might be dealing with issues raised by internal personnel or by external customers. In both cases, it is important to efficiently manage and resolve those issues in a timely manner. It is undesirable for your customers to repeatedly interrupt the help desk technicians. Ideally, your customers should be able to enter and track the progress of their own issues. Ferrysoft Help Desk provides the ideal environment to achieve this and much more.

Ferrysoft Help Desk is free of charge for the single-user version. Just download it and start using it. The multi-user version of Ferrysoft Help Desk is priced competitively based on the number of users. Ferrysoft Help Desk keeps track of session activity and times out inactive sessions. This is necessary to prevent system resources on the server from being used indefinitely if a user does not explicitly log out of Ferrysoft Help Desk. The default session timeout period is ten minutes but this can be changed if necessary by a Ferrysoft Help Desk user with administrator privilege.

Ferrysoft Help Desk is an ASP.NET application and so a single computer running Microsoft Windows XP Professional or Microsoft Windows Server 2003 is required. Since Ferrysoft Help Desk is browser based, there is no particular requirement for the client operating system. A variety of popular browsers can be used for client access to Ferrysoft Help Desk.

FireSTARTER! Helpdesk is the easiest to use and most feature packed Helpdesk application for the price. As well as Call Logging, FireSTARTER! Helpdesk handles Change Management, Resource Tracking, Purchase Requests, Purchase Orders, Knowledge Management and SLAs. Email and Escalation Agents come as standard. The software is fully customisable via the form designer and data dictionary.

FireSTARTER! Helpdesk is a 32-bit Windows client-server application that starts at $995 for a five-seat licence. Unlike most helpdesk software, you can be up and running with FireSTARTER! in a matter of minutes - its that straightforward and easy to use! No business re-engineering or consultants required!

FireSTARTER! Helpdesk can be used in support operations where either internal or external Customers are supported. You can implement FireSTARTER! to store its data in DBF format on a fileserver or scale up to Microsoft SQL Server - the same version works in mode modes - no expensive client/server upgrade required!

The heart of any helpdesk software is the Call Logging screen - this is where your support personnel usually spend the greatest amount of their time. FireSTARTER!’s Call Logging Screen is designed to be as straightforward and easy to use as possible - requiring little or no training so you can be up and running in minutes.

FireSTARTER!’s Change Management facility is typically used to track more complex calls or small-scale projects. Typically, Change Management projects impact on more than one user or client. Change Management projects can have an unlimited number of project steps and linked external files such as spreadsheets and documents.

“CAFM EXPLORER” is essentially a very powerful and comprehensive database. Using Microsoft’s Desktop SQL and SQL Server. CAFM EXPLORER acts as a repository to store, retrieve and distribute data using protocols such as the Intranet, e-mail and networks. Although the management of facilities relates to non-graphic data, wherever reference to floor layouts are required CAFM EXPLORER embraces AutoCAD as an integral part of its overall solution. Furthermore CAFM EXPLORER can work as an excellent integrator with its openness and programmable interface. So connecting with for example to Finance or Human Resources becomes a standard.

The core product CAFM EXPLORER caters for the following applications with multi locational functionality:

The MXP Enterprise Resource Planning System is Foresight Software’s premier solution tailored specifically for small- to mid-sized businesses who need tightly coupled Financial and Distribution functionality. If you make the product, our integrated Manufacturing suite can help you make it better. If you service the product after the sale, our Service Management suite can help you keep your customers happy… and coming back.

The MXP system has been proven in the field for more than 20 years, and our latest version, DECADE, brings all of that knowledge, experience, and expertise together in a single, powerful package.

In addition, Foresight Software’s sister company, ProfitKey International, offers four major product lines that fulfill its strategy to provide Rapid Response Manufacturing application systems for small to mid-size discrete manufacturers. The four product lines are ERP, MES, eCommerce, and CRM.

The ProfitKey ERP System is a fully integrated robust application that contains multiple standard modules. Optional modules are available for an additional fee that address the specialized requirements of potential users or that can be modularly added to meet the evolving needs of current customers.

The MES modules/systems expand the effectiveness of ProfitKey’s ERP software fulfilling both traditional and evolving business requirements. The former include such needs as Statistical Process Control(SPC) and the latter Quality Management. The majority of ProfitKey’s MES systems are “Best of Breed” applications that are integrated with its ERP system. To use the vernacular, there is no need to reinvent the wheel when robust systems are already available.

Help desk software should be used in any organization whether it’s a large corporation or a small startup company. Why should your company implement a helpdesk software solution? Some of the benefits of helpdesk software are improved customer service, faster response times and lower information technology costs.

Many help desk software solutions offer a self-help method, allowing the staff members in your company to submit a helpdesk request directly into the help desk system. This feature greatly streamlines the process, and can increase response time for all users. When a request is entered into the system, it allows any available support personnel to respond to the request. It also allows support personnel to diversify calls, so if a calls is shown to be about a particular problem that a staff member has greater expertise with, that staff member will likely be able to solve the problem much quicker. Once each calls is resolved, the solution will then become available for future reference. This is one of the greatest benefits an organization will receive from using a help desk system.

Help desk software is vital to the success of your help desk and customer support staff. Tracking and responding to help desk calls is faster and more efficient when using well designed help desk software. The design of this software comes from many years of help desk experience working in a help desk environment. All the basic tools for running a successful help desk are included in this help desk software package.

FrontPhase provides a complete Web based help desk software, specifically tailored to meet the needs of small-medium businesses. It requires no hardware, no software and no costly maintenance.

The software lets you help your customers help themselves.An intelligent knowledge base, with active search and browse capabilities, dynamically structured and continuously expanded by analyzing customer behavior, assures maximum accessibility to appropriate answers.

A pre-defined tree of products, services and topics, with dynamic drill-down capabilities, presents the customer with a questionnaire appropriate to his selection, and guarantees maximum accuracy in customers’ questions. Your customers are kept in the service loop, with full access to their case history. All correspondences are handled through the Service Panel, assuring that all questions are answered, tracked and reviewed by your customers.

An advanced tickets gateway scans each incoming ticket from all inbound sources (email, web, phone) and routes it accordingly to the appropriate representative, assuring that each transaction is captured in your customer’s history with full system integrity and fast response time. Each customer interaction is archived, tying all inbound tickets under the customer’s history, assuring system integrity and knowledge preservation. Automatic tickets escalation, along with monitoring and priorities mechanism, will never allow your customers to fall through the cracks.

FrontPhase features a customer-driven Knowledge Base, automatically restructured according to customer interactions, always keeping the most up-to-date and relevant information at the top. Each answer can be dynamically added to the knowledge base, decreasing human involvement over time.

FrontRange Solutions’ HEAT Product Suite is built on more than a decade of service management experience, award-winning HEAT integrates core service and support components into one complete solution to reduce costs and drive higher customer satisfaction. Now clients can expand the power of HEAT and support industry best practices by easily combining HEAT products or integrating their system with any of the IT Service Management modules.