Helpdesk LLC provides an innovative, practical and affordable online support suite targeted towards businesses seeking an easy to use and rapid to deploy solution for their web sites or intranets. The company’s flagship product “Helpdesk Suite” is an easy-to-use, ready-to-use, comprehensive and affordable online support solution for organizations.

Helpdesk empowers organizations to manage Knowledgebase, Publish Self Service Suite right on their website, Manage E-mails, Customer Satisfaction Surveys, Ticket Management thereby reducing their support costs. Helpdesk Suite is being used by organizations world wide for Customer Support Desk, IT Technical Helpdesk, Lead Tracking, E Mail Management, Bug Tracking, Self Service tool.

Helpdesk is designed to demonstrate how to put together a Web Based application that is fast, practical and fully extensible. It provides Innovative, Practical, and Affordable solutions to make the business easy. In order to avoid eroding your customer base, a solution like Helpdesk is very important which helps in retaining the customers as it is difficult to win a customer but very easy to lose one. It seamlessly brings together information coming from all the customers through features like web chat, email, phone, fax, etc. Helpdesk includes a suite of applications that includes processes ranging from Self Service, Ticket Management, Knowledge Management, Email Management, Contact Management, Report Management, etc.

HelpDesk Pro is a powerful web-based application that can be working for your organization in just 30 minutes! Being 100% web-based means that you don’t have to install any software on any of your computers.
Before you make any final decision on software purchase with any other product, be sure to ascertain what the complete establishment costs are going to be for your organization.

Many systems need a steep learning curve but HelpDesk customer service trouble ticket system is intuitive and the well designed screen layouts make the system easy for operators to both learn to use, and to interface with on a day to day basis - little, if any, training is required.

Client Call Reports(Trouble Tickets)are automatically stamped with the ‘Client’s name, ID, date, & time of call. Calls must be given a ‘Priority’ rating by the client logging the call - this rating can be upgraded or downgraded at any time.
Operators can temporarily leave a Trouble Ticket ‘Unresolved’ and take another call, and any of these ‘Unresolved’ calls are listed in that Operator’s Unresolved queue for immediate ‘recall’ at any time. Or they can refer the ticket to another operator who could handle it better.

With many web-based, server-based software application, there are expensive and often hidden requirements for you to purchase additional software components in order to have a functioning system e.g. database software components, web-servers, middle-ware. This is not the case with HelpDesk Pro.

Help Desk Systems Incorporated (HDSI) provides a Web based Application Service Provider (ASP) software model for managing your company’s trouble tickets. Their model saves your company money by out-sourcing the technology infrastructure used to manage customer problems/issues.

How many horror stories have you heard - or perhaps experienced yourself - when dealing with “off the shelf” big vendor software solutions? These software packages are often expensive, require training or professional services from the vendor, and take weeks or even months to implement. And what if the application doesn’t meet your needs after all of your invested time and money?

HDSI believe that some applications are better suited for a “buy by the drink” approach. Issue tracking is a perfect example. They believe you should pay only for what you use, without investing a lot of time or money to get up and running. This greatly reduces your risk exposure because you always have the option to walk away if the product doesn’t meet your needs.

The HDSI team is made up of information technology professionals with years of Information Technology experience. Their application is built on pure Java J2EE technology and an industry standard database.

HDSI’s technology backbone is built by very accomplished systems architects. The application is built with scalability and 24X7 availability in mind. Redundant servers, redundant data and true disaster recovery and contingency planning are only part of the picture.

HDSI’s model is ideal for established companies of all sizes who are looking to save money, as well as start-up companies who do not want to tie up start-up capital on large-vendor solutions.

HelpSTAR help desk software is an easy-to-use problem management solution that provides rapid problem resolution and extensive reporting capabilities out of the box without the need for lengthy deployment and staff training. The program expedites problem handling through features such as intelligent queuing, a database of preferred solutions, end user self-help that reduces call volume into the help desk, and tools such as alarms, follow-up reminders, and automatic priority escalation to ensure efficient handling of all requests. It offers both a built-in library of standard reports and custom query capabilities. HelpSTAR is available in both client/server and web-based versions running on Microsoft Access, Microsoft Data Engine (MSDE) or Microsoft SQL. The new rules designer is available exclusively in the MSDE and SQL editions.

HelpSTAR provides the glue that binds the people, things (assets), and processes (information flows, task flows) that comprise modern enterprises.

HelpSTAR has been designed by a team of support experts who understand that just tracking problems doesn’t solve your problems. Find out how HelpSTAR’s best practice work environment gives you the resources you need to attack and achieve control over support issues.

HelpSTAR addresses the following functional requirements:

Home Run Help Desk provides smart, well built products to meet your help desk needs. Whether you want to track trouble or service tickets within a workgroup, department, company or enterprise, we may have the product for you. Here are the products we currently offer:

Home Run Help Desk’s workgroup product for Microsoft Access comes in two different editions as described below. HRHD products come with 90-days free technical support!
The HRHD Full Edition product contains most of the features one needs for tracking and reporting on trouble tickets. It is available for a number of Microsoft Access versions, including those listed to the left.
The HRHD “EX” or Express Edition is comprised of a subset of features for tracking trouble tickets and is available at a bargain price. It is available in Access 2000 format only.

Home Run Help Desk Enterprise is HRHD’s help desk/work order tracking product aimed at mid-market companies and organizations that need ubiquitous access to a central database. This Web-based product is a three-tier application that uses Flash as the front end, ASP as the middle layer and SQL Server on the back end.
HRHDe is a three-tier enterprise call tracking system that is built using SQL Server 2000 on the back end, Active Server Pages as the middle layer and Macromedia Flash on the front end.

HelpMan is an easy to operate helpdesk and change management tool; and fully integrated in R/3. With Helpdesk HM, you can organize and monitor your IT support optimally and inexpensively. HelpMan is completely realized in ABAP under its own SAP name range and does not require any additional hard- or software. The system is entirely platform and release independent.

HelpMan makes use of well-known surfaces (SAP-GUI or HTML-Frontend), so that operator and user acceptance increases, and the training expenses decrease. The IT helpdesk module is used to collect and process problem messages. These are delivered to the appropriate operators automatically, but stay under the supervision of the coordinators at any time. Customized escalation steps and scalable support levels mean you can guarantee the appropriate reaction at any time.

The documentation and action logs help you build up a solution database that can process repetitive problems automatically. The detailed and sophisticated reporting enables you to inform your customer about the processing status at any time. Via additional functions, the customer can even check the processing status via Internet whenever he wants.

The IT-Change Management module makes it possible to plan and administer changes to your IT infrastructure centrally; and to perform them target-oriented, coordinated and documented. Special requirements become transparent, taking dependencies and consequences of changes for other departments into consideration. They can be changed with the assistance of the special departments; thus helping to avoid expensive downtimes, data loss and manual follow-up. Availability and revision/auditing security of the systems are increased - and costs reduced.

The Supportworks Enterprise Support Platform (ESP) provides a fully integrated platform for automating and managing Request and Service Management related business processes. Supportworks ESP is the foundation of Hornbill’s Employee, Customer and Business Support solutions.

At the heart of the platform are the core modules that provide service level management, escalation, notification, email, approvals, connectivity, enterprise integration, concurrent application management/deployment, and a comprehensive, yet user-friendly graphically driven workflow automation engine.

To provide the very best user experience, the platform includes a fully scriptable forms environment with a simple drag-n-drop design interface for changing or designing forms, even whilst the application is live. The entire platform is built on Hornbill’s high performance and scaleable Non-Polling Architecture (NPA).

One of the primary functions of Supportworks ESP is the generation, management and tracking of requests. These requests may be generated manually, or automatically from any number of sources including the web, email, WAP, SMS, or by enterprise applications or system management solutions. Full tracking, monitoring, audit trail, ownership and security of tickets are managed automatically by the Supportworks ESP platform, providing comprehensive free-text searching and rapid call or ticket retrieval capability.

It is easy to configure a number of forms to create new requests, each form can be different to support the specific business requirement. The form can contain different fields, input validation, look and feel and workflow all running on the same underlying database enabling the creation of a multi-functional service management environment for the enterprise.

A decade ago, Bill Gates and other executives at Microsoft decided that traditional packaged software was dead — all software would eventually be delivered via the Internet.
Well maybe not all software is there yet but House-on-the-Hill certainly is with their new Hosted Help Desk SupportDesk Express

As connections to the Internet get faster and more reliable new opportunities are available for businesses to outsource software and hardware.
With a server running SupportDesk Express externally from the company in a secure data centre, all security and backups are managed. House-on-the-Hill delivers all the advantages and takes away all the worry.

House-on-the-Hill’s SupportDesk Express Solution allows you to share space on a server in our secure data centre. The option is paid for on an agreed monthly payment as shown in our prices. Payment is on a monthly basis, which means that your SupportDesk can be accounted as an operational purchase rather than capital expenditure. They own the server. You lease the solution.

By employing an external server to host your Help desk the House-on-the-Hill solution provides you with the software you need without the introduction of more hardware to support. You choose from either our ITSM or CSS solutions. From the website you can look at their on-line Hosted Showcase - or sign-up for your own hosted evaluation system.

i-net Crystal-Clear is a full reporting package - completely written in Java. It consists of a report engine and a designer for generating the report templates. i-net DesignerXML comes free of charge with i-net Crystal-Clear, thus making it an extremely cost effective solution. This is also true for OEM partners who wish to integrate i-net Crystal-Clear into their solution.
i-net Crystal-Clear does not rely on a proprietary file format like other vendors; it uses the industry standard XML.

i-net Crystal-Clear PLUS was designed specifically for extremely heavy usage: very large reports with thousands of pages which are common for large enterprises are the main focus here! It has the ability to run as a cluster, to schedule reports and is capable of load balancing among servers even with different operating systems!

i-net DesignerXML is the i-net Crystal-Clear report designer tool. Like i-net Crystal-Clear it is completely written in the Java language, and therefore, it is possible to design your reports on any platform - you are not bound to the Windows platform.

i-net DesignerXML supports the data sources that i-net Crystal-Clear can use to create database connections by means of JDBC or ODBC drivers (JDBC-ODBC bridge) in addition to your own data sources.

It is possible to integrate i-net DesignerXML into your own Java application, it features multi-language support and it is part of the i-net Crystal-Clear Report Engine package - there will be no additional charges for the i-net DesignerXML!

i-net also offer a helpdesk solution called i-net Helpdesk, but it only comes in German.

The iET Solutions IT Service Management (ITSM) suite is built around Information Technology Infrastructure Library (ITIL) standards and has been verified by Pink Elephant, a world leader in ITSM education, to be compatible with core ITIL best practices. The company’s solutions are designed to leverage the global ITIL standard to streamline service operations, reducing costs, improving profitability and increasing customer satisfaction.

All iET’s applications are built on the highly flexible iET Enterprise solutions platform, empowering you to easily adapt your service management application to your unique requirements. Customers can opt for a complete IT service management solution or implement a single module.

The iET Enterprise platform consists of a highly integrated, adaptable and scalable set of applications for Customer Service, Helpdesk and Sales Automation. iET Solutions have the corporate agility to offer unique licensing, pricing and deployment models to maximize your return on investment.

iET Enterprise is unparalleled in its ability to quickly implement business rules that automate the most unique of business processes. Through the developer’s studio…your business requirements are easily customized…without resorting to external, disconnected programming efforts that other products require.

And these rules can apply to all applications used throughout all departments of a multi-site organization. In fact, all applications are so integrated that they share the same business rules, the same data dictionary, the same data source - practically everything can be shared because the system was built together, from the ground up.