KLV GmbH is a consultancy and software house specialising in complex IT solutions. The range of services offered covers everything from complete project management, including system integration, to the development of software and applications. The standard applications offered are in the field of Business Intelligence and Knowledge Management.

powerKNOW is a unique web-based Knowledge Management Solution which allows an individual approach to preserve and retain Knowledge in organizations. It consists of two main components: Contents and Access Methods (Taxonomy and Fulltext search with highlighting). By defining the taxonomy and the structure of contents, a customized Knowledge Retention Solution can be created.

By using powerKNOW, loss of knowledge can be reduced significantly, and the search for information and knowledge can be optimized. Synergies thus created result in achieving key objectives and maximum benefits.

KLV also offer winHELPDESK, a powerful helpdesk solution that manages your help-desk activity quickly and efficiently. It documents and tracks help requests. Incoming requests can be assigned to different help-desk agents and can be categorized by customer and contract. Complex issues can easily be structured where a general ticket breaks down into smaller issues. Each subticket can be assigned to a different agent. Work done can be documented as the solution progresses. Tickets can be automatically generated from incoming mail messages.

KnT Solutions, Inc develops e-zHelpDesk, a Web-based application that is used for customer support, defect tracking, service automation and other CRM applications. e-zHelpDesk provides the following main services:

ky2help is a modern support & management software that optimizes management of resources, reflects benefits of services in a transparent way, secures enterprise knowledge, highlights internal and external customer orientation und improves customer satisfaction. ky2help version 3 was developed close to the market to “best practice” according to ITIL-standards.

SchoolHelpDesk is a web based help desk application installed on your network that is customizable for your environment. Below is a sample of some of the features:

HelpBox is a helpdesk solution that assists in managing all incoming service requests and support calls. HelpBox helps assign these requests and calls to different resources according to priority, problem type and technical skills. This helps companies resolve problems faster. HelpBox expedites workflows by improving communication and efficiency in regards to client and internal technical support. Since HelpBox is Web-based, it can be accessed anywhere anytime.

HelpBox includes a number of options as standard usually associated only with much more expensive Help Desk solutions. No complicated pricing structure or extra pricing for additional modules. Here are just some of the features included with HelpBox:

SPoTS is a software system designed to assist you in tracking and organizing trouble tickets or service orders. A trouble ticket or service order can represent many things based upon your company’s industry.

SPoTS also incorporates customer relationship management (CRM) functionality. This ability allows you to create customer accounts and associate trouble tickets with a particular customer. Reports itemizing the trouble tickets associated with any given customer can then be easily generated. SPoTS allows you to create contacts within an individual customer account. Therefore, if your customers have multiple locations or multiple departments, individual contact records can be created that “roll up” to the primary customer account. Additionally, SPoTS allows the creation of Customer Notes. Each time you interact with a customer, a Customer Note can be created describing the interaction. This customer history is then referenced any time you or any of your employees interact with a customer, thus enabling any customer service representative the ability to service any customer.

Whether SPoTS is used for trouble ticketing, service order tracking, facility management in an office or apartment complex, bug tracking in a newly developed product, by the help desk in your IT department, or for some other purpose, it can assist you in improving the quality of your products, your services, and your customer service.

LBE Help Desk software provides a computer helpdesk and web enabled help desk solution, helping you to improve customer service and automate your customer service.

LBE have three main products:

Discovery Helpdesk is a tool that allows clients to attend the needs of their users, and solve network troubles, quickly and proactively. It helps to meet customers’ support requirements and maximise the potential of the applications clients use, as well as the productivity of their business. It makes sure that requests are delegated to the right people at the right time, to make sure that every situation can be attended to immediately, and resolved promptly.

Discovery Helpdesk streamlines the communication process between clients and their customers, meaning that problems can be solved and issues dealt with more quickly. The software allows you to run multiple service channels in one go, which in turn reduces the time response for each query. A powerful and intuitive knowledge base means that past solutions can be preserved, increasing the likelihood of solving a problem on the first contact. Discovery Helpdesk is also available as an online solution, which is 100% browser-based, requiring no installation to run, and accessible from anywhere.

Lever IT also provide Discovery Advantage, an information and resource management solution for businesses. It provides constant control over the technological assets in your company, ensuring that they are used and maintained correctly.

All Lever IT programs are available in either Spanish or English.

Liberum Help Desk is the complete help desk solution for small to medium sized businesses and organizations. This software provides a simple, easy to use web interface for managing and tracking technical support problems.

Liberum Help Desk is open sourced under the GPL license and free for use. The help desk software is written in HTML and ASP and is easily modified and customized. All that is required to run Liberum Help Desk is Windows NT/2000/XP running IIS.

Liberum Help Desk is completely, 100% web based – this means that there is no time-consuming software to install, which is impractical if you are part of a larger company anyway. Instead, the software entirely based online, so all you need to access it is a web browser!

Liberum can send you email notifications when new requests come in, so that you can answer every query as quickly as possible. It has be programmed to utilize Windows authentication, so you don’t need to manage another database of users, which means that you can skip the tedious training and get straight down to using the software.

It allows for better communication between users and support reps: users can view progress on problems and submit additional information about them where necessary, keeping them in the loop, so they know that their problem is being taken care of.
Built-in reporting keep track of support reps, which departments are making requests, and what types of problems are being reported, so that nothing slips under the carpet.

LiveTime provides web based vendor neutral help desk software, support desk software and service desk software, complete with sophisticated problem identification, resolution, knowledge base and service level management capabilities. It’s pure internet architecture represents a major advance in the way service and support is delivered using open industry standards.

With support for IT Infrastructure Library (ITIL) and Sarbanes-Oxley best practices, and an intuitive user interface LiveTime Help Desk software, Support Desk software and Service Desk software speeds problem resolution and reduces support costs by an average of 15-35%.

LiveTime products are 100% web based and vendor neutral, complete with sophisticated problem identification, resolution, knowledge base and service level management capabilities. Our pure internet architecture represents a major advance in the way service and support is delivered using open industry standards.

LiveTime supports all major operating systems, databases and browsers. Leverage your existing infrastructure by deploying on equipment you already own. Unlike competing products LiveTime are not limited to Internet Explorer for access. They support every browser on every operating system for true portability and access from anywhere.

The built-in self-service portal, comprehensive alerting system and knowledge infrastructure allow support staff to focus on solving more complex problems and let the system deal with common solutions to everyday problems.

Unlike other vendors LiveTime does not charge based on the number of customers. Every installation includes the ability to support an unlimited number of customers.