Time Navigator is one of the most advanced high performance backup and recovery solutions. In addition to its advanced data protection features it is also a powerful and easy to use tool for tiered data protection.

Whether you are managing a few servers, a departmental workgroup or a multi-location enterprise network, Time Navigator enables you to seamlessly manage your data throughout its lifecycle.

By integrating the latest data protection technologies into its backup architecture, Time Navigator now makes it possible to rapidly restore single files from any point in time, from any storage media.

Using the powerful “Time Navigation”, Time Navigator offers a unique approach to data restoration needs. Users can access a single file saved at any point in time in any tier of storage from a unique interface and restore it at exceptional speed.

By integrating advanced security techniques, such as encryption, digital signatures and hierarchical key management, Time Navigator can uniquely provide secure backup and non-repudiated long-term archives for your data. It is a perfect tool to help companies answer compliance requirements and legal archiving issues. Finally, users can match both their storage protection and security to the value of their data with respect to their business processes.

Time Navigator customers benefit from one or more of the following advantages:

• Unique Restore approach resulting in a very easy to use, centralized restore interface enabling the user to restore all data types including databases
• Integrated security features such as encryption, digital signatures, hierarchical key management and superior firewall interoperability
• Central management of heterogeneous snapshot technologies
  Unique and common replication capability for heterogeneous platforms
• Very fast restore speed enabled by innovative technologies such as macro-multiplexing
• Widest platform and database/application coverage
• Unlimited scalability
• Easy to use administration interface enabling the management of multiple and remote backup systems
• The best fit to advanced, mixed SAN/NAS architecture
• The most advanced DBA-oriented database backup module with unique GUI to browse the database object
• Platform-independent archive module for long term data retention and compliance to regulations
• Advanced reporting for monitoring backup and recovery activities and performance
• Enterprise class backup support for Mac OS X and SGI

With Acronis True Image 9.0 Home you get two backup products in one and then some!

Acronis True Image 9.0 Home provides you with two backup options in one software:

1. Our original disk imaging backup option which enables you to create an image of your entire hard disk drive, including the operating system, applications, user settings, and all data. Use the image to restore your PC to a known working state without any reinstallation.
2. A new file-based backup option which enables you to backup and restore individual files and folders, like your My Documents folder or a specific file, like your latest tax return. A software wizard walks you through all of the steps.

Key Features:

• Scheduler — Automate backups, so you don’t need to remember to run them
• Exclusive Acronis Secure Zone — No need to purchase an extra hard drive, CDs, or
• DVDs to protect data because you can save data to a special hidden partition on your hard drive
• Exclusive Acronis Recovery Manager — Boot your computer to start the recovery process without boot media by selecting the F11 key, even if your operating system has failed
• PC cloning — Upgrade to a new system disk without having to reinstall the operating system and applications, or configure user settings
• Add new hard disk — Expand your PC’s storage capacity
• A wizard driven interface — The product walks you through each task so that you don’t need to be a computer wiz to use it
   

Acronis True Image 9.0 Home makes restoring your system even faster with the exclusive new Acronis Snap Restore feature. It also provides several additional enhancements.

• DVD Burning — Save backups directly to DVDs without using 3rd party DVD burning software
• Exclusive Acronis Snap Restore — Lightning-speed restore of your PC from an image. You can start working in seconds while your system is still being restored.
• Exclude files — Save space when creating backups by only backing up the types of files you want to keep
• Differential backup — Decrease the number of backups you manage. Differential backups capture the changes made since your last full backup
• Expanded Acronis Drive Snapshot technology — We’ve expanded the no reboot feature to include backing up specific files and folders. We can even backup system files and open files with no issues. No matter which option you select, you can continue to use your PC during backup.
• Windows System Restore management wizard — If you run Acronis True Image 9.0 Home regularly this feature in your operating system is redundant. Free up to 10% of your hard disk drive by disabling this default feature in your operating system using Acronis True Image 9.0 Home software.

EMC Retrospect 7.5 for Windows is designed to deliver automated, reliable, cost-effective protection for small and medium businesses (SMBs) and the distributed enterprise. Retrospect has won numerous awards and broad industry acclaim by addressing the unique challenges faced by SMBs and distributed enterprises in these critical areas:

• Protects servers, business-critical applications, desktops, and notebooks
• Backs up Windows, Macintosh, Linux, Solaris, and NetWare computers to a
• Windows computer Easy to set up and manage
• No need for weekly full backups
• Simplified management of backup media
• Disk-to-disk-to-tape backups
• Highest level of security for backup media
• Disaster recovery

Retrospect delivers powerful yet easy-to-use data protection for servers, applications, desktops and notebooks. New features include user-initiated restores, automated deployment of client software, automated software updates, the ability to restore data or copy to tape during backups to disk, offline verification, and broader support for the latest operating systems and business critical applications.

EMC Retrospect delivers powerful yet easy-to-use data protection for your servers, 24×7 applications, desktops, and notebooks. It protects your business from data loss due to user error, computer failure, or site-wide disasters. Retrospect protects millions of computers world-wide and consistently earns top awards and broad industry acclaim for its unique patented technology.

Unlike other backup applications, Retrospect delivers fast incremental backups while still providing accurate restores. Retrospect does this by creating a list of hard drive contents
during each backup. Retrospect later uses this list to select the exact data necessary to perform an accurate restore to a prior point in time. With Retrospect you get a perfect restore every time. Other software doesn’t utilize such a list and therefore can only provide an accurate restore to the day a full backup was performed.

Retrospect protects more computers in less time when utilizing disk as a backup destination. For offsite protection, create synthetic full sets of tapes by rapidly streaming data from the backup disk, eliminating the need to perform another backup over the network so applications and users remain unaffected. Establish a policy that retains a set number of backups and automatically removes older data to make room for newer backups. You never have to perform a full backup again.

Retrospect delivers the strongest possible security for your backup media using U.S. government-certified 128-bit and 256-bit AES encryption. With AES encryption, unauthorized individuals cannot access information stored on backup media in the event that it is lost, stolen, or misplaced.

During the normal course of performing backups, Retrospect automatically gathers all the necessary information—including the operating system, applications, and all settings—to completely restore a computer that has failed. Simply create a disaster recovery (DR) CD from the backup media when needed. With Retrospect there is no need to go through the wasteful and timeconsuming process of periodically creating new DR CDs for every
computer.

Acronis True Image Enterprise Server is a comprehensive server protection and recovery solution that allows you to get back to business as quickly as possible, minimizing downtime. With support for both 64-bit and 32-bit operating systems, you can rest assured that both old and new systems are protected.

Acronis True Image Enterprise Server allows you to

1. create an exact server disk image, including the operating system, applications, and configurations and
2. backup mission critical databases.

After a system crash, Acronis True Image Enterprise Server allows you to perform a full system restore, a bare-metal restore or just a restore of individual files and folders in minutes. Complete system restoration can be performed to an existing system, to a new system with different hardware or to a virtual machine.

The Acronis True Image Enterprise Server includes a number of components that offer great flexibility for corporate IT departments; the Management Console, the Backup Server, and the Group Server. These components allow you to completely manage all backup and restoration tasks including product installation, backup, recovery, optimization of storage resources, and a view of the status of remote systems throughout your network, increasing your IT department’s productivity and reducing costs.

Based on the exclusive Acronis Drive Snapshot technology, Acronis True Image Enterprise Server allows you to create a server disk backup image without interrupting server operations, providing 24 x 7 availability.

Product Features:

• DVD Burning — Save backups directly to DVDs without using 3-rd party DVD burning software
• Acronis Universal Restore — Restore to different hardware and recover from any unforeseen event (note: requires separate add-on license)
• Remote unattended restores with the Acronis bootable agent — Recover all systems in the network from a central location
• Modify images — Mount images in read/write mode and apply changes directly
  Boot from an image, using Acronis Snap Restore™ (a patent pending technology) — Decrease downtime by allowing systems to be used during a recovery
• 64 bit Windows support — Use one application for both new and old systems
  Enhanced database support — Online backup of mission critical databases, such as Microsoft Exchange Server, Microsoft SQL Server and Oracle
• Automatic image verification — Peace of mind by ensuring that images can be used for restoration
• Differential backups — Decrease the number of backups you manage
  File backups, in addition to our traditional image backups — Flexible system protection
• Exclude files from backups — Capture only business data and saves space in storage archives
• Windows Event Log and SNMP support — Plug into your existing network monitoring application
• Custom scripts before/after backups — Facilitate compliance with company-wide backup policies
• Throttling to control hard disk write speed and network bandwidth usage — Minimize disruptions of business operations
• Create CDs with bootable images, PXE packages, and bootable recovery media ISOs — Eliminate the need to have separate recovery media and provide flexibility for application management
• Backup to FTP server — Expand your backup archive options
• Acronis Secure Zone — Save backup image to a special partition, hidden from the operating system for a complete local recovery
• Acronis Startup Recovery Manager — Initiate recovery by selecting the F11 key

Symantec Backup Exec 10d for Windows Servers is the industry-leading Windows data protection solution designed for disk. It provides comprehensive, cost-effective, and certified backup and recovery—including continuous data protection. Centralized administration provides scalable management of distributed backup and remote servers. High-performance agents and options provide fast, flexible, and granular protection of servers.

Backup Exec 10d is specifically designed for disk and introduces the Backup Exec Continuous Protection Server to help ensure your data is always protected and always available.

Key Features

• Simple, easy-to-use continuous data protection.
• Provides complete disk-to-disk-to-tape protection in one solution.
• Fully scalable solution, including centralized management and SAN support for growing businesses.

Key Benefits

• Delivers fast, reliable backup and recovery for Windows servers, as well as desktops and laptops.
• Eliminates backup windows.
• Improves data and application availability.
• Provides granular protection for a wide variety of applications including Microsoft SQL and Exchange with key agents.

Because data is continuous protected, the backup window is eliminated. This means no more complex full, incremental, or differential backups—simplifying management, reducing costs, and reducing complexity. Whenever a file is created or changed, it is captured and protected. Not only is the most recent data protected, multiple versions of files are captured and available for recovery or retrieval. Backup Exec only captures block-level changes, reducing impact on network performance.

• Data protected immediately and continuously.
• No more incrementals or differentials.
• Only changed data is transmitted.

The Backup Exec 10d helps reduce overall administration costs with the introduction of Backup Exec Retrieve—a simple, web interface that enables end users to retrieve current and previous versions of files without contacting IT. This lets IT resources focus on other business critical needs. As simple as any web-based search engine, retrieving lost, corrupted or overwritten data is as easy as searching for and downloading a file from the Internet.

• Simple, Web Search Engine-Like Experience
• Files are indexed by name and type for easy retrieval
• No special software needed—just use a standard browser

Built on the tried, trusted, and proven Backup Exec technology, Backup Exec 10d for Windows Servers delivers continuous disk-based data protection combined with traditional data protection, to provide the only comprehensive disk-to-disk-to-tape solution, protecting business critical files, databases, and applications. Centralized administration provides scalable management of distributed backup and remote servers. Sophisticated database and groupware agents provide on-line protection and granular recovery. Backup Exec Continuous Protection Server is built on that same proven technology.

• Comprehensive Disk-to-Disk-to-Tape Data Protection
• Protection From Database Applications to File Servers to Workstations
• Integrated Management via Backup Exec SmartLink

Veritas NetBackup 6.0 delivers high-performance data protection that scales to protect the largest UNIX, Windows, Linux, and NetWare environments. With complete protection from the desktop to the data center, NetBackup offers a single console for management of all backup and recovery operations.

NetBackup Key Features

• Single solution for backup and recovery operations on UNIX, Windows, Linux, and NetWare systems.
• Centralized management of the entire backup and recovery environment including real-time monitoring, historical reporting, alert management, and troubleshooting.
• Unlimited scalability allows NetBackup software to adapt to the growing needs of the modern data center.

NetBackup Key Benefits

• Allows administrators to view and enable all backup and recovery operations from a single console, regardless of geographic location.
• Offers data protection for environments that span across multiple platforms, databases, applications, devices, and architectures.
• Enables the use of both disk and tape for backup and leverages a scalable 3-tier architecture.
• Provides options for advanced disaster recovery, snapshot backup, encryption, and NAS protection.

New Features in NetBackup

NetBackup delivers new core disk-based backup features along with powerful Network Appliance disk-based backup options.

• Disk storage unit watermarks and groups provide for more optimized use of disk resources.
• Enhanced disk staging to maximize performance and ease administration.
• Integrated NetApp Snapshot, SnapRestore, and SnapVault management for complete NAS protection.
• Leverage NetApp NearStore for single instance storage and end-user restores.

New core product enhancements to the NetBackup catalog, scheduler, and media management deliver more scalability, protection, flexibility and performance than ever before.

• Online catalog backup and recovery using full, incremental, or synthetic backup settings.
• Enterprise Media Manager for consolidation of NetBackup media and device databases.
• Intelligent Resource Manager for optimized use of storage resources and scheduling of all NetBackup operations.

NetBackup Operations Manager (NOM) is a new product feature developed to address NetBackup management needs of enterprise customers. It combines monitoring, historical reporting, administration, alert management, and troubleshooting assistance in a centralized web-based user interface.

• New core feature.
• Proactively manage your backup environment with real-time monitoring and alert notifications.
• Customize your administration experience with a “MyPortal”dashboard and the automated report builder.
• Simplify troubleshooting operations with enhanced in-context error code links and log management.

Tele-Support HelpDesk 3.1 is RDI’s flagship product. It is for companies who take calls from customers requiring customer service, helpdesk support, or issue resolution. You can easily track issues from inception to resolution. Reporting helps measure how much time was spent, and can be organized by staff, customer, product, or category.

Tele-Support HelpDesk runs on a single computer, over a company’s Local Area Network (LAN) or Wide Area Network (WAN), or over the Internet right from a browser or from a Windows desktop.

Tele-Support HelpDesk basic(LAN) version is required as a base to use any of RDI’s other products, including “HelpDesk for the Web” and “Hot Tips Publisher”.

HelpDesk for the Web is a solution that contains a combination of a HelpDesk license and a GO-Global license. It allows you to run HelpDesk 100% from an Internet Explorer web browser or Windows desktop. It is full featured, easy to setup and use, and allows you to easily setup remote offices or access HelpDesk from a client site.

“HelpDesk for the Web” employs a web enabling technology called “GO-Global” that benefits not only the HelpDesk application and its users, but also offers advantages to the entire enterprise as well.

“HelpDesk for the Web” offers full functionality and features of Tele-Support HelpDesk, including remote printing. There’s nothing new to learn. There’s only the same familiar look and feel of an application you are already used to using.

Handy Backup is an easy-to-use program designed for an automatic backup of your critical data virtually to any type of storage media including CD-RW devices and remote FTP servers. You can use Handy Backup to make a reserve copy of any valuable data on your system. Special addons are provided to facilitate the backup of MS Outlook, system registry and ICQ files. Restoring is as easy as clicking a button, but you can also use a number of advanced options. The program can be also used to synchronize files between two computers on a network.

Handy Backup is designed for MS Windows 9x/NT/2000/ME/XP. Strong file encryption and multi-choice zip compression on the fly, as well as many other useful features, will protect your valuable data. All backup activities are recorded in a log file. Detailed online help is available.

If you are looking for a simple yet powerful backup solution for your business or for your personal needs in a networking environment or on a single machine, you have just found it. Download the 30-day trial version of Handy Backup and see for yourself. You may purchase Handy Backup from our e-commerce provider RegSoft.

Handy Backup is priced competitively at only $30 for a single user license. We provide flexible discount program for volume purchase orders.  If you happen to have a problem or a question, free support is always available.

Resource Systems’ Help Desk solution is a complete out-of-the-box package that caters for many different client and company environments. It is available to be used immediately, catering for internal and external client bases and featuring a preferences section that allows you to choose individual features with the click of a button.

Resource.Help was designed with the needs of today’s corporate environment in mind, so it’s more than just a call management system. Intranet and internet accessibility, automatic messaging, a dynamic knowledge base, job status tracking, and call and response time statistics and reporting features are just some of the unique features offered by Resource.Help.

Resource.Help can be used immediately! Resource Systems have developed a generic helpdesk system that covers as many different client and company situations as possible. The result is that Resource.Help is one of the most comprehensive helpdesk systems on the market. Being a Notes application, Resource.Help is also fully customisable, so you can use it as it is, enhance it and add new features or strip away features to keep it simple - whatever suits your individual needs.

Resource.Help is designed to be web publishable. This means that the system and all its information can be made available to users and customers via any standard web browser. This is particularly useful for external helpdesk systems, where clients will be able to access a form over the web that allows them to log a call. Web access to Resource.Help is optional, and customisable with configurable security options to restrict access to information.

With Resource.Help, you can track the status or progress of any job, at any time, by locating the job document on the system. Customers can bypass the need to contact the technician or the helpdesk operator to find out how their job is progressing, as they can access the system themselves through the web or via a Notes Client. This means reduced calls to the helpdesk and better customer service!

Richmond Systems’ SupportDesk is a powerful and highly scalable IT service management solution that is based on the latest industry standard best practices.

Built on nearly two decades of service management experience, SupportDesk integrates a broad set of feature-rich modules to deliver a high quality support solution for internal ITSM, external managed services and customer support.

SupportDesk’s intuitive interface enables users to quickly generate and manage new support incidents. These incidents may be generated from a variety of sources including E-mail and the web.

As well as the ability to link new incidents to existing problems or known errors, SupportDesk provides a full audit trail and highly flexible tracking capibilities each record. This allows users to locate incidents by using a comprehensive search console resulting in an extremely efficient process for quickly locating records of interest.

SupportDesk provides comprehensive knowledge management features for both internal and external users based on either resolved incidents or by publishing standard Microsoft Office™ documents, HTML, or PDF’s to the helpdesk web server. Users can then query the knowledge base by using a simple free-text query.

SupportDesk also takes this functionality one step further, by automatically notifying affected parties with the details of workarounds or permanent fixes whenever a new incident is linked to an existing problem or known error.

In addition to their helpdesk solutions, Richmond Systems also offer NetOp Remote Control as a complete, scalable and secure remote control software for IT professionals.