The DataTrack System is an affordable, web-enabled service and support management system designed to increase the productivity and efficiency of your call center or help desk.

Comprised of the DataTrack Server, Desktop Client, and Web Client, the DataTrack System offers an innovative, all-inclusive solution for organizations of all sizes and types.

The DataTrack System helps with all facets of your help desk, including such features as work order tracking, escalation and automation, knowledge base, asset management, e-mail notifications, user-defined fields, PC auditing, file attachments and much more.

The DataTrack System provides a versatile service management solution for organizations of all sizes and types – from bakeries to aerospace firms.

With support for Microsoft SQL Server, MySQL, Access and various other database types, the DataTrack System grows as your organization does. The DataTrack System offers a plethora of features found in enterprise-level solutions for literally a fraction of the cost – from automation and escalation to knowledge and asset management.

Unlike various other solutions, the DataTrack System retains advanced features, while maintaining ease-of-use. The DataTrack Desktop Client and Web Client sport an intuitive user interface which places the most-appropriate options for the task at hand in a convenient location.

Through the Desktop Client or Web Client, the DataTrack System can be accessed over the Internet. From virtually any location on the planet, users can submit work requests through the Web Client, while technical staff manage work orders through the Desktop Client.

Complaint management software is the tool that will help you to resolve customer queries faster, and more effectively, ensuring that you get to keep you customers happy, and coming back. Whatever your industry, you will gain a competive advantage by effectively managing communications with your customers.Action Software Systems has made available to prospective users a free trial of its latest comprehensive complaint management package ActionServiceSolo for businesses and organisations in any industry. The trial of the full system is for a single PC and provides all the features and functionality to effectively manage, resolve and analyse customer complaints both by companies and individual consumers. A network version is also available.

All companies are different, and have different working practices. We have made our software exceptionaly flexible so that it can be configured to suit the way you like to work. From county councils with their variety of different departments through organisations with a nationwide/regional structure, educational establishments, solicitors, accountants, manufacturing, retail,insurance companies, health clubs and indeed virtually all companies which wish to improve their customer care.

ActionServiceSolo is available as a Windows based application utilising the functionality of both MSWord and MSExcel. The package is very flexible allowing users to customise its many options to the specific requirement of their business.

WinHelpDesk is a reliable, easy to understand helpdesk system which allows controlling and documenting work load.
For this, it uses a ticket / subticket structure which allows both a clear overview and detailed information about work items.

In WinHelpDesk a ticket / subticket-structure can be used to subdivide the work to be done for one ticket into more detailed packages. Even subtickets can have own subtickets. In fact the depth of the structure can be as deep as you want. Some assignements are made to the main ticket only (Customer, Contract, Dispatcher). These are shared by all subtickets of a main ticket. The other assignments and texts are individually set for each ticket. So each ticket can be assigned to a different employee for doing/solving. There is a special TreeView dialog to view and navigate the subticket structure.

With WinHelpDesk mail service you have the possibility to monitor a special mailbox for incoming mail and make a new ticket from each mail arriving.

When installing WinHelpDesk you have the choice to install WinHelpDesk mail service (only W2K or XP Version). This should be done on one mashine only. WinHelpDesk uses a set of xml files for configuration, which can be modificated freely by the administrator. There is one general configuration file and another user specific one. Up until now, WinHelpDesk uses a Microsoft Access Database. Later, versions for different databases will be available.

ServiceDesk Plus is a 100 % web-based Help Desk and Asset Management software. By integrating Ticketing, Asset Tracking, Purchasing, Contract Management and Knowledge Base in one low-cost, easy-to-use package, ServiceDesk Plus gives you the ability to improve productivity of your IT Service team and keep your end-users happy.

ServiceDesk Plus uses an agentless architecture to simplify IT Service delivery and asset tracking. ServiceDesk automates ticketing, adapts to your business processes, tracks assets from purchase orders through to their expiry dates, audits hardware and software inventories and also includes software license tracking.

The ServiceDesk Plus Self-Service portal is a vital component in reducing your support load. By enabling users to create new service requests and find solutions via the web 24 X 7, ServiceDesk Plus improves the productivity of your helpdesk technicians and reduces the total cost of IT Service delivery. Users can also check the status of their requests online, thereby reducing unnecessary follow-up calls to the helpdesk to check status.

ServiceDesk Plus’ Help Desk module enables end-users to submit trouble tickets via a browser or through email. It automates several key workflow tasks such as case routing, acknowledging requester/technician notifications and handling of SLA rules. As a result, your support organization can now realize higher levels of productivity, keep everyone informed, provide superior service, improve problem resolution times, share knowledge effectively and keep end-users happy.

AI-Reply is a leading provider of hosted web-based solutions for companies to enable them to manage and operate their business more efficiently. AI-Reply offer three products; CSHS – an online helpdesk system; WRTS – a website referral tracking system; and AIMS – an Asset and Inventory Management System.

CSHS is a complete online helpdesk system that streamlines the entire customer support process into a simplified and effective approach. It is easy to use, powerful, scalable, and has built in automated features to help increase your level of customer support.

When it comes to managing customer issues, most companies are at a loss and resort to their email accounts as a substitute for their helpdesk system. Most companies overlook the importance of having a good helpdesk system and the vital role it plays in delivering quality support to their customers. The flexibility and power of CSHS will streamline this process and give you an edge over your competitors.

AI-Reply’s Website Referral Tracking System (WRTS) tracks visitors to your site and helps you determine the cost effectiveness of your marketing campaign.

You can view comprehensive tracking reports showing how many visitors your campaign attracted, detailed information about every visitor, how many sales each campaign attracted and quickly identify your return on investment (ROI).

AIMS is a complete online asset and inventory management system designed to reduce unnecessary tracking expenditures and streamline auditing activities. It is easy to use and powerful enough to handle just about any type of equipment.

Al-Marzoki Est. and Badowisoft provide business software solutions for Arabic and English businesses. They have a number of products, including:

ASP Portal Government or Magazine Editions: A Content Management system for multilingual businesses. Just use your browser to update and create your entire web site with Arabic / English Content, Marzoki have developed a simple, yet powerful Arabic / English Control Panel interface that enables you to update and create your web site through the browser.

HIBA Archiving System is an Arabic/English Document Management System that offers enterprises an integrated solution to manage the growing amount of non-structured information found in documents.

Technical Support System: Help me, is a web based Help Desk solution that helps you organize support department, and offering a simple way of handling support questions. With its features like Arabic / English Interface, knowledge base, Multi-channel (telephone based, email based, web based etc), reports and user friendly interface it helps you manage your support department.

Marzoki Extra Exchange is a communication and collaboration platform that features rich email, public folders, contacts, conferences, a centralized directory, group collaboration in conferences, instant messaging, and personal and group calendars. It enables you to foster the building of ideas, and participate in group discussion areas and shared workspaces.

The website is available in either Arabic or English, and there a links back to the Badowisoft site where the software can be purchased.

Altiris service-oriented management solutions provide a modular and future-proof approach to managing highly diverse and widely distributed IT infrastructures. Altiris provides open solutions that enable lifecycle integration of client, handheld, server, network and other IT assets with audit-ready security and automated operation.

The Altiris Service Desk is a fresh approach to providing services and support to the business. It can transform the role of the service desk, or IT service management, in your organization by uniting disparate groups with common data and ITIL best practices. Altiris provides your service desk staff with the systems management tools they need to resolve virtually any issue, through the browser, without leaving their desks. Based on modern Web and database technologies, it’s fast, flexible, easy to implement and manage, and enjoys complete commonality with other Altiris solutions, saving you money in training and ongoing administration costs.

A comprehensive service and asset management strategy that starts with the systems management tools which make life easier for your staff makes it much more likely that they will embrace new initiatives, while generating the metrics needed to prove results. Quality of service can be significantly improved by providing technicians with direct access to configuration details on the devices they support. Systems management tools pre-integrated into the service desk provide a greater likelihood that issues will be resolved on the first try, with a more comprehensive ability to resolve the issues that previously would have required rebuilding the user’s computer or a desk-side visit.

A Help Desk is the core part of any IT or professional services department. Altman HelpDesk is not just a Help Desk application, but it is also a business application that enables your organization to become more productive and profitable.

With Altman HelpDesk, you get all of the world’s most popular Help Desk tools with the latest functional enhancements, in one comprehensive package. Altman HelpDesk is an on demand solution for small to medium size companies that need a ready to use technology with a limited investment and an immediate ROI.

Altman HelpDesk solution allows you to work in the familiar and comfortable Microsoft Internet Explorer environment. There are no complicated excel spreadsheets, or proprietary user interfaces to learn. Users create trouble tickets in a familiar MS IE environment and they don’t have to install any software.

With Altman HelpDesk, all the open, closed and in progress tickets will be at your fingertips. All the information is real time, which means that you will see all the information without any delay. This saves the time of finding and redoing the same part over again. You can search based on “users”, “priority” and much more. All of this results in a significant increase in your response times.

Altman HelpDesk offers a feature that will allow you to upload electronic files related to your issue. This enables users to communicate better with the support team and to have them better understand the problem.

amberCat help desk software is the ideal solution for IT help desks, service management, customer support - and almost any other problem and resolution tracking requirement.

amberCat’s flexibility means you can configure it to meet your business needs, without compromise. The software is very feature-rich, bringing benefits to your help desk or customer service operation. It is highly configurable, with over 30 user-definable tables and hundreds of system-wide and user-specific options. The benefit is that you can tailor the software to fit in with your help desk practices, instead of changing your practices to meet the constraints of a less flexible product.

amberCat is built on a scalable architecture, so it can be used with either Access and SQL Server databases. It easily scales up to meet your needs without the need to change your help desk software. It includes a customer database that models the way your business is structured, with multiple sites per company, and users linked to each site. The call history for a company, site, user or product is just a single click away.

amberCat can easily be configured to suit your business needs. Tables allow you to define your own call types, statuses, charge rates, etc. You can add fields and drop-down lists. System-wide and user-specific options allow you to configure the software’s behaviour, look and feel.

Applied Innovation Management’s help desk software for IT support (HDEIT) is a 100% web-based help desk software with asset tracking capabilties engineered to provide a scalable, customizable, easy-to-use solution for any IT tracking need. Complete with full asset tracking and PC audit capabilities, AIM’s help desk software is easily installed on any standard web server, is compatible with all ODBC compliant databases, and can be accessed by any internet or intranet enabled platform - regardless of OS - from anywhere in the world.

The software’s “Canned Answers” feature takes your organization’s self-help to another level. With AIM’s easy-to-use “Canned Answer” wizard, your help desk staff can easily create and update a broad range of customized database-driven Canned Answers that give staff solutions to commonly encountered issues. There’s no better way to reduce or eliminate those all-too-common calls and e-mails from end users asking about issues you and your staff have already answered many times over. And your staff can quickly access Canned Answers from tickets, giving them instant solutions that save problem-resolution time. New staff members will benefit from the canned answer library for training, enabling them to hit the ground running and be productive right from their first day.

Applied Innovation Management’s help desk software integrates with AIM’s Chat4Help. Chat4Help is a live web chat service that allows you to chat with your web site visitors in real time - improving the visitor experience, and making your website a more valuable information source.