Streamline support desk management and improve communication with automated email notifications when an issue is:

• Submitted
• Assigned
• Updated
• Closed
• Approaching a promise date
• Been in the queue too long

Track critical business and customer issues by searching and reporting on issues based on:

• Who reported the issue
• Who is working on the issue
• Client, department, and/or project
• Issue status such as open, in progress, closed, etc.
• Issue type such as defect, request, etc.
• Custom fields that further categorize issues and support tickets
  Plus many others

Improve efficiencies and enhance quality of service provided by:

• Identifying historical trends across issues
• Generating up to date reports for all issues and support tickets
• Tracking ongoing updates and collaborative details until items are resolved
• Attaching and tracking documents, screen shots, error logs, etc.
• Providing access to all employees, departments, and locations anywhere via the internet

Speed issue resolution:

• Assign and prioritize who is working on what
• Send updated status reports to customers and employees with the click of a button
• Quickly find and view an issue by its number, client, department, assignment, and others

Expedite existing processes without having to change them by using:

• Customizable issue types, priorities, status, and origin classifications
• Available custom fields for unique data collection requirements
• Configurable application options and workflow settings
• Brandable application, email, and report logo’s and colors
• On-demand data export features supporting XML, Excel, and Text options for easy integration
• Advanced role based security options to limit user access by screen, report, time of day, and even IP address

Reduce costs and implementation time:

• Entire solution is 100% web-based and hosted by ThinMind.com
• Companies can go live in a matter of hours
• No contracts, no setup fees, and no maintenance fees
• Upgrades are free and occur automatically with no downtime to your business
• Intuitive user interface reduces learning curve
• Lower cost of ownership
• No software to install or maintain

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Each log records such information as client name, contact details, brief description of the fault, a full description, the severity of the fault as well as allowing the user to record almost limitless individual actions carried out by the helpdesk staff whilst trying to resolve the issue.

To assist in the tracking of progress on issues, the user can attach documents of any type to individual actions in a faults response log. This enables subsequent users to keep up-to-date with all aspects of a particular issue.

The user also has access to statistical analysis of fault trend. These fault trend graphs are constantly updated, which gives an instant, accurate picture of the state of the fault issues logged on the system.

ProFault uses a unique book like user interface rather than the usual selection lists and grey dialog windows. The use of this user interface provides an intuitive, familiar way of interacting with the fault log.

Fault logs are viewed by ‘turning’ the pages of the fault log and each fault log has both a contents page and an index page – both automatically generated by the system.

The book style view gives the user a virtual view over the complete fault log. It can instantly be reordered or a section can be excluded or another included without any changes to the underlying fault logs.

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AdminiTrack lets software development teams focus on developing quality software, rather than installing, configuring, and supporting a complicated client/server or locally hosted application. AdminiTrack take care of the infrastructure including hardware, software and provide free support and upgrades. All you need to do is login! AdminiTrack offers all the features you would expect in a professional system.

AdminiTrack offers an easy to use yet powerful web-based application that is both affordable for small organizations and scalable for larger ones. You can get your team online quickly since we host the application for you. You don’t have to worry about purchasing and implementing the software. It is ready to go and may be accessed from anywhere in the world.

AdminiTrack was designed to be powerful enough to get the job done but not so complicated that team members get lost just trying use the application. You can add as many projects as you need and link each user to one or more of them. This permits managers to see across projects while project team members can only see the projects they need to.

AdminiTrack was designed for fast performance and has all the features you would expect in a professional issue tracking application.

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Advanced Defect Tracking allows for multiple users to log in simultaneously via your company network allowing everyone in your organization to share vital defect tracking information.

Borderwave also offers Advanced Defect Tracking Web Edition, which is a 100% web-based version of their defect tracking software. It fulfils the same functions as the desktop version, while at the same time being available for anyone to log in to. All they need is a web browser and an Internet connection.

Advanced Defect Tracking Web Edition is a very scalable and robust solution that allows for thousands of users to log in simultaneously from any location by the use of their web browser.

Advanced Defect Tracking Web Edition’s new install architecture and maintenance features greatly reduce the total cost of ownership and with it’s easy to use interface, your employees will be on their way to improving their development processes with little to no training.

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Agility centralizes all aspects of software requirements management under one unifying umbrella. Agility allows you to manage Requirements, Tasks, Issues and Bugs in one system and to link them all together. You can for example, create a new User Requirement and as questions come up assign Issues to this User Requirement.

Agility is a system to managing software projects. It is the first product to bring the three main elements of a software project together under one unifying umbrella. With Agility you can track your Requirements, your Issues and your Bugs all in one system.

Agility is based on what is called a Case. By default a Case is a:

• Requirement – A new piece of functionality.
• Issue – An unresolved question.
• Task – A piece of work to be done.
• Bug – A defect.

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