The ThinMind Issue Tracking module is a comprehensive solution for managing internal help desk issues, product defects and bugs, and customer support issues. Providing the highest level of customer satisfaction at the lowest possible cost is what every company strives to accomplish. ThinMind.com delivers real ROI with a robust feature set and low cost of ownership that fits virtually any size budget. Using the Issue Tracking module, you can streamline and automate your issue management process and provide tools to your workforce via the Internet.

Streamline support desk management and improve communication with automated email notifications when an issue is:

• Submitted
• Assigned
• Updated
• Closed
• Approaching a promise date
• Been in the queue too long

Track critical business and customer issues by searching and reporting on issues based on:

• Who reported the issue
• Who is working on the issue
• Client, department, and/or project
• Issue status such as open, in progress, closed, etc.
• Issue type such as defect, request, etc.
• Custom fields that further categorize issues and support tickets
  Plus many others

Improve efficiencies and enhance quality of service provided by:

• Identifying historical trends across issues
• Generating up to date reports for all issues and support tickets
• Tracking ongoing updates and collaborative details until items are resolved
• Attaching and tracking documents, screen shots, error logs, etc.
• Providing access to all employees, departments, and locations anywhere via the internet

Speed issue resolution:

• Assign and prioritize who is working on what
• Send updated status reports to customers and employees with the click of a button
• Quickly find and view an issue by its number, client, department, assignment, and others

Expedite existing processes without having to change them by using:

• Customizable issue types, priorities, status, and origin classifications
• Available custom fields for unique data collection requirements
• Configurable application options and workflow settings
• Brandable application, email, and report logo’s and colors
• On-demand data export features supporting XML, Excel, and Text options for easy integration
• Advanced role based security options to limit user access by screen, report, time of day, and even IP address

Reduce costs and implementation time:

• Entire solution is 100% web-based and hosted by ThinMind.com
• Companies can go live in a matter of hours
• No contracts, no setup fees, and no maintenance fees
• Upgrades are free and occur automatically with no downtime to your business
• Intuitive user interface reduces learning curve
• Lower cost of ownership
• No software to install or maintain

ProFault is a multiuser, web based, fault-logging system, which allows the user to track faults with both hardware and software. ProFault allows any number of users to simultaneously add, modify and track a limitless number of fault logs.

Each log records such information as client name, contact details, brief description of the fault, a full description, the severity of the fault as well as allowing the user to record almost limitless individual actions carried out by the helpdesk staff whilst trying to resolve the issue.

To assist in the tracking of progress on issues, the user can attach documents of any type to individual actions in a faults response log. This enables subsequent users to keep up-to-date with all aspects of a particular issue.

The user also has access to statistical analysis of fault trend. These fault trend graphs are constantly updated, which gives an instant, accurate picture of the state of the fault issues logged on the system.

ProFault uses a unique book like user interface rather than the usual selection lists and grey dialog windows. The use of this user interface provides an intuitive, familiar way of interacting with the fault log.

Fault logs are viewed by ‘turning’ the pages of the fault log and each fault log has both a contents page and an index page - both automatically generated by the system.

The book style view gives the user a virtual view over the complete fault log. It can instantly be reordered or a section can be excluded or another included without any changes to the underlying fault logs.

AdminiTrack is a premier application service provider (ASP) providing an easy to use, high performance hosted Issue and Defect Tracking Application designed specifically for professional software development teams. AdminiTrack can be accessed from anywhere in the world with just a browser.

AdminiTrack lets software development teams focus on developing quality software, rather than installing, configuring, and supporting a complicated client/server or locally hosted application. AdminiTrack take care of the infrastructure including hardware, software and provide free support and upgrades. All you need to do is login! AdminiTrack offers all the features you would expect in a professional system.

AdminiTrack offers an easy to use yet powerful web-based application that is both affordable for small organizations and scalable for larger ones. You can get your team online quickly since we host the application for you. You don’t have to worry about purchasing and implementing the software. It is ready to go and may be accessed from anywhere in the world.

AdminiTrack was designed to be powerful enough to get the job done but not so complicated that team members get lost just trying use the application. You can add as many projects as you need and link each user to one or more of them. This permits managers to see across projects while project team members can only see the projects they need to.

AdminiTrack was designed for fast performance and has all the features you would expect in a professional issue tracking application.

Advanced Defect Tracking is desktop defect tracking solution designed for small, medium and large software companies to simplify their bug, defect, suggestion and feature request tracking. The software allows you to track bugs, defects feature requests and suggestions by version, customer etc. Once bugs, defects, feature requests or suggestions are entered, real-time reports can be generated by employee, or by product and version to quickly determine what has or has not been resolved.

Advanced Defect Tracking allows for multiple users to log in simultaneously via your company network allowing everyone in your organization to share vital defect tracking information.

Borderwave also offers Advanced Defect Tracking Web Edition, which is a 100% web-based version of their defect tracking software. It fulfils the same functions as the desktop version, while at the same time being available for anyone to log in to. All they need is a web browser and an Internet connection.

Advanced Defect Tracking Web Edition is a very scalable and robust solution that allows for thousands of users to log in simultaneously from any location by the use of their web browser.

Advanced Defect Tracking Web Edition’s new install architecture and maintenance features greatly reduce the total cost of ownership and with it’s easy to use interface, your employees will be on their way to improving their development processes with little to no training.

Agility is a powerful, User Requirements and Issue Tracker that gives users the richest set of features that allow them to immediately focus on building software solutions.

Agility centralizes all aspects of software requirements management under one unifying umbrella. Agility allows you to manage Requirements, Tasks, Issues and Bugs in one system and to link them all together. You can for example, create a new User Requirement and as questions come up assign Issues to this User Requirement.

Agility is a system to managing software projects. It is the first product to bring the three main elements of a software project together under one unifying umbrella. With Agility you can track your Requirements, your Issues and your Bugs all in one system.

Agility is based on what is called a Case. By default a Case is a:

• Requirement - A new piece of functionality.
• Issue - An unresolved question.
• Task - A piece of work to be done.
• Bug - A defect.

ApTest Manager provides affordable test case management for software and hardware products. Improve consistency, organization, and control throughout your test lifecycle:

The OnTime 2006 Professional Edition Provides Enterprise-Class Defect, Feature and Task tracking system at a down to earth price. Designed for teams of 10 to 1,000 members, OnTime 2006 allows software design, development, test and support teams to collaborate on every aspect of a software development project.

The OnTime 2006 Small Team Edition Bundles a collection of Axosoft’s OnTime 2006 Pro products (Windows, Web, VS.NET clients & more), for up to 5 Team Members or up to 10 Team Members. The features are the same as OnTime 2006 Pro, but the price is as much as 60% less! The catch? Beyond 10 users, you’re required to upgrade to Pro.

OnTime is designed from the ground up with 3 different client interfaces: Windows, Web & VS.NET Integrated (for both VS.NET 2003 & 2005). Each of the 3 client types provide similar functionality and each user is able to choose the type of OnTime client that best suits their needs at the time.

OnTime provides the flexibility of tracking defects, features and team-member tasks independent of each other. Each type of item can have a different workflow, different set of field templates, different permissions and even different reports.

This level of independence between defects, features and tasks allows software development teams to track the right information about each type of activity.

BTS BugTrack is a bug tracking system built with PHP and MySQL. It has been designed from the ground up to enable individual, or groups of developers to keep track of outstanding bugs during development stages.

BTS BugTrack supports unlimited users, unlimited projects, and unlimited bug reports. Most elements of the software are fully configurable by the administrator to enable the software to fit into just about any situation. Mail notifications built in will notify the user each time they report a bug, or their report is updated, or closed. Now available in both Dark (Black Background) and Bright (light Background)

New features are being added all the time, to enhance the functionality, and usability of the product. Once purchased, users are entitled to free upgrades for a period of one year, to ensure that they always have the latest, up to date version.

AIM’s bug tracker software is the premier web based bug tracking package on the market.

Based on cutting edge technologies, the web-based, installation free design of the Bug/Defect Tracking Expert bug tracker software allows development teams in different locations to access each other’s knowledge banks using only an internet browser.

The AIM bug tracking service is designed to work on all web browsers, giving you and your employees easy accessibility, 24 hours a day. They can help you to implement the most efficient setup for your unique business operation, when it is time to install your software, their professionally trained staff will be ready to assist you.

Requiring only a web browser to access, using a bug tracking system has never been easier. No more cross platform hassles. No more upgrades and installations. In addition, this defect tracking package does NOT use cookies or technology that locks to your desktop. Simply access the program with a browser from any system, login, and begin.

Search for anything within your customized knowledgebase using free text queries. This bug tracking system uses database technology that is highly customizable, and remembers anything you may ever need to refer back to or use again in the future. Previously resolved tickets, product documentation, company notes and memos, even your common troubleshooting procedures.

Bug-A-Boo can handle an almost unlimited number of projects, versions, components, users, user groups, bugs, bug criteries, bug watches, bug browsing filters etc. The tdbengine on which it is based uses complex algorithms and indexing structures that make it that fast even with a huge amount of data.

It can inform you via email every time a bug is reported that matches a component of any project you selected. It will email you when someone changes a bug you reported, you modified last or you are responsible for. Bug-A-Boo allows users to keep an eye on interesting bugs and issues they are not directly involved with. Changes are then reported immediately via email. Users can also define filters for browsing the bugs. A filter can be re-used every time it is needed.