ServiceDesk Plus is a 100 % web-based Help Desk and Asset Management software. By integrating Ticketing, Asset Tracking, Purchasing, Contract Management and Knowledge Base in one low-cost, easy-to-use package, ServiceDesk Plus gives you the ability to improve productivity of your IT Service team and keep your end-users happy.

ServiceDesk Plus uses an agentless architecture to simplify IT Service delivery and asset tracking. ServiceDesk automates ticketing, adapts to your business processes, tracks assets from purchase orders through to their expiry dates, audits hardware and software inventories and also includes software license tracking.

The ServiceDesk Plus Self-Service portal is a vital component in reducing your support load. By enabling users to create new service requests and find solutions via the web 24 X 7, ServiceDesk Plus improves the productivity of your helpdesk technicians and reduces the total cost of IT Service delivery. Users can also check the status of their requests online, thereby reducing unnecessary follow-up calls to the helpdesk to check status.

ServiceDesk Plus’ Help Desk module enables end-users to submit trouble tickets via a browser or through email. It automates several key workflow tasks such as case routing, acknowledging requester/technician notifications and handling of SLA rules. As a result, your support organization can now realize higher levels of productivity, keep everyone informed, provide superior service, improve problem resolution times, share knowledge effectively and keep end-users happy.