Altiris service-oriented management solutions provide a modular and future-proof approach to managing highly diverse and widely distributed IT infrastructures. Altiris provides open solutions that enable lifecycle integration of client, handheld, server, network and other IT assets with audit-ready security and automated operation.

The Altiris Service Desk is a fresh approach to providing services and support to the business. It can transform the role of the service desk, or IT service management, in your organization by uniting disparate groups with common data and ITIL best practices. Altiris provides your service desk staff with the systems management tools they need to resolve virtually any issue, through the browser, without leaving their desks. Based on modern Web and database technologies, it’s fast, flexible, easy to implement and manage, and enjoys complete commonality with other Altiris solutions, saving you money in training and ongoing administration costs.

A comprehensive service and asset management strategy that starts with the systems management tools which make life easier for your staff makes it much more likely that they will embrace new initiatives, while generating the metrics needed to prove results. Quality of service can be significantly improved by providing technicians with direct access to configuration details on the devices they support. Systems management tools pre-integrated into the service desk provide a greater likelihood that issues will be resolved on the first try, with a more comprehensive ability to resolve the issues that previously would have required rebuilding the user’s computer or a desk-side visit.