TaskPool is an Internet system for dealing with various types of requests. A specified group of users (Submitters) submit requests (tasks, errors, etc.) to TaskPool. Another group (Implementers) then accept the tasks submitted and deal with them. The Implementer may ask that the request be further specified through the TaskPool or can share information. The Submitter can also share information through the system in a similar manner. The TaskPool records all communication, displays it in a well-arranged fashion, and passes on information about any changes made. As soon as the request has been dealt with, the Submitter has the option of either accepting it or returning it for further work.

HelpDesk is a supplementary module to TaskPool and helps ensure the sophisticated management of your helpdesk requirements. The HelpDesk module allows anyone to submit a request via the online form and your website or e-mail. Support workers then process the request in TaskPool. The customer is informed of the status of dealing with the request by e-mail and further communicates with the implementer with the help of Internet interfacing, as part of which he has a complete history of the request at his disposal.

In addition to these two modules, OrderBook helps small and medium-sized businesses in the spheres of information technology, electronics, or other equipment effectively manage orders. Thanks to Internet interfacing, service employees can submit requests for service intervention at any time whatsoever and then deal with these. The customer is informed of the status of the order by e-mail with a link to Internet interfacing.