RT is an enterprise-grade ticketing system which enables a group of people to intelligently and efficiently manage tasks, issues, and requests submitted by a community of users.

The RT platform has been under development since 1996, and is used by systems administrators, customer support staffs, IT managers, developers and marketing departments at thousands of sites around the world.

Written in object-oriented Perl, RT is a high-level, portable, platform independent system that eases collaboration within organizations and makes it easy for them to take care of their customers.

RT manages key tasks such as the identification, prioritization, assignment, resolution and notification required by enterprise-critical applications including project management, help desk, NOC ticketing, CRM and software development.

RT is used by Fortune 100 companies, government agencies, educational institutions, and development organizations worldwide.

RT will become your organization’s focal point for tracking tasks, issues, knowledge, and collaboration. It’s easy to submit, assign, prioritize, search, escalate, and report on issues, and RT keeps track of each ticket’s full history and metadata to help your organization better retain knowledge and analyze trends.
RT can track multiple projects for multiple teams within a single installation. It tracks critical system metadata, including time spent per action, due dates, and estimated time to completion.

RT’s web interface comes complete with an intuitive “iterative” search interface that allows end users to construct complex queries by pointing and clicking within their web browsers. Users can save and edit queries later, using their browser’s “bookmarks” feature.