bigWebDesk is a versatile tool that benefits everyone from end users to the administrator. bigWebDesk gives you the advantage of linking asset information with your work order history. Multiple departments throughout your organization can utilize bigWebDesk giving your end users one common tool for all service requests including plumbing, janitorial, administration, and technology. Being compeletely web-based, implementation can be done in less than an hour with little or no end user training.

bigWebDesk is a fully web-based service request/helpdesk and asset management software solution. Transition into bigWebDesk is made simple by the highly customizable ticket fields and routing options. The checks and balances in bigWebDesk ensure accountability and higher team productivity by creating order from the current chaos. bigWebDesk streamlines communication between your end users and their service providers by eliminating unthreaded emails, phone calls, and faxes. With an official place to enter and manage all work requests, users will become more self sufficient requiring less assistance from a helpdesk operator. Once implemented, users will gain confidence that their work requests will not be lost minimizing the need for redundant requests. bigWebDesk will also provide your organization with ticket costs anaylsis, real-time knowledgebase, scheduled and preventive maintenance, easy to use reports, and a robust asset management system.

The website for bigWebDesk offers a free live demo, as well as several streaming flash demonstrations of various features of the software.