Razordesk is the perfect companion for your sales and support team. With its intuitive web dashboard the support desk will be a vital tool enabling your staff to coordinate customer issues and respond in a timely and professional manner. All your customers need is access to the Internet. With one of the managed services, so does your organisation. You can be up and running in minutes.

Razordesk was originally commissioned for use in the IT support industry. Since 2001 it has been refined and recently completely re-written to conform to Microsoft’s .NET platform, making it easier to adapt to future requirements.

Razordesk is fully web-based, and works best with very latest versions of Microsoft Internet Explorer and the new but popular Firefox browser. This avoids any need to install special software on end users computers, whether they reside in your office or sit thousands of miles away. With the rented options Blue Tang take care of the hosting on your behalf, leaving you with no hardware and software requirements at all!

Billing your clients is made dead easy with razordesk, simply add the hours and minutes to each ticket as and when required then at the end of the month go to the reports tab and request a billing report.

Each bill produces an itemized list with a coment against each individual time component. A grand total is shown divided up into hours used against Low, Medium and High prioity tickets. The bills can be printed out individually for each customer, complete with letterhead and customer address.