With BMC Remedy Service Management applications, you can ensure IT service levels and discover, understand, model, respond, or track IT system problems and business services failures—all to help speed the attainment of Business Service Management (BSM). Our IT Service Management products support industry best practices, including the IT Infrastructure Library (ITIL®), to help measure and communicate the value and impact of IT initiatives on revenue, profits, and shareholder value.

The BMC Remedy Service Management product portfolio not only streamlines the processes around IT service desk, asset management, change management, and service level agreements, but it also enables you to link your business services and IT infrastructure to help you manage the impact of technology changes on business and business changes on technology—in real time and into the future. In addition, you can define and measure service levels, understand and optimize the end user experience, balance current and future infrastructure investments, and view potential impact on the business via a real-time service model. All of this helps you manage what matters to deliver Business Service Management (BSM).

The BMC Remedy Service Management portfolio includes the following IT Service Management product packages: