BugAware is a complete Bug Tracking Software solution which includes features found in all of its major competitors, but at a fraction of the cost. BugAware is available as both an ASP Hosted and an installed solution. The ASP Hosted version is available immediately for a small monthly fee of only $7 per user. Organizations with more than 25 users receive any additional user license for Free. The install version offers unlimited users within the organization, the source code is included and you get free upgrades to version 4.0.

Through a sophisticated interface, users can send help desk requests, track issues and bugs, and manage teams with ease. Critical and important tasks are easily recognized through a unique color-coded priority task list. Tasks can be sorted by urgency, issue, type, status and author and published in a printer friendly format for hardcopy output.

Email alerts keep staff communication open as users are instantly notified of task changes. Managers and stakeholders are also kept in the loop. Each task has its own discussion thread attached keeping a complete history of the communication between affected staff members. Daily email alerts are sent each morning informing users of their top priority tasks needing attention. Managers and team leaders are able to view and organize their team tasks giving them the ability to see exactly what is being done and what needs to be done. Every aspect of the Bug Tracking Software is configurable. The BugAware administrator can create and modify systems, custom fields, task type, task status, priority and even the colors representing the task’s urgency.