BusinessLine is the European provider of the full web software package Global e-line, dedicated to Customer Service and Support Services. The Global e-line solution enables companies to optimise the quality of their Help Desk services and customer relationships (CRM).

Fully integrated, flexible, evolutive, and adapted to quality programs, Global e-line contributes to keeping the IT, telecom and industrial infrastructures operational, as to reach the highest level of satisfaction for both internal and external users (ERM and CRM).

Global e-line can be completely customized to your company context thanks to a powerful configuration, which allows customization of the vocabulary, the procedures, etc. The software enables you to quickly register customers’ inquiries and the experts’ answers. Global e - line archives the files in the solutions base so it is easy for your experts and your clients to consult this base to find solutions for problems that have already been processed.

The ASP Solution is the standard Global e-line solution, with the same services (configuration, training, hotline), but hosted by a Provider. Global e-line is thus not hosted on the client’s local intranet but on an ASP extranet.

Advantages of ASP: