Outlook Help Desk 3.0 brings order and efficiency to the demanding world of end user and customer support. No longer is the Help Desk a chaotic blend of pages, voice mails, post-it notes, stops in the hallway and random emails. The Help Desk can know at a glance what tickets are open and what work has been done on them.

Outlook Help Desk 3.0 leverages the power of Microsoft Exchange Server, Microsoft Outlook, and the Web to bring you a simple, efficient and effective help desk, customer support and ticket tracking system. It is ideal for companies and organizations that are overwhelmed by user or customer requests and issues.

Support requests are entered through Outlook, the Web or email, and then are assigned and tracked. The resolved tickets are kept in an Exchange public folder and can be reviewed if a similar issue arises again.

How many times have you said, “I know we fixed that last month, but don’t remember exactly what we did….” Now, you can just refer back to the completed ticket, which contains a record of who fixed it, when and how.

Outlook Help Desk 3.0 will bring you an organized and efficient Help Desk for substantially lower cost than those massive, full-blown systems. Those programs are often overkill for many companies. If you don’t need and aren’t going to use the features, why pay for them?