Your software must improve the quality of your customer service. Your customers should be responded faster and more accurately. You want a solution that is cost effective, easy to use, requires a minimum implementation time and does not disturb your organization. And most of all you must look for an application that fits your current needs and be able to grow with your organization.

WebQA is affordable for the Mid-Market and very scalable for larger organization. The core module includes a knowledge base and email tracking capabilities. And it can be expanded to further options such as chat, surveys, email campaign, etc.

WebQA is 100% Web-based Customer Service Application. It will be set up and configured to your specifications in less than 24 hours. As easy as using your email, you will quickly respond to your customer and publish easily new FAQ answers on your website. At the click of a mouse.

CustomFAQs’ hosted applications provide instant answers to previous asked questions on your web site or intranet – so you never have to answer the same question twice. CustomFAQs Solutions introduced WebQA, its customer service automation center, in early 2001, which has quickly established itself as a necessary component of any online support solution for small to medium organizations. CustomFAQs enables organizations to place its customer service center or help desk online, on their website – seamlessly, quickly and efficiently.