Cyberserv’s SupporTrax software offers robust solutions for customer care centers, internal help desks, and project collaboration portals — all completely customized to fit individual business requirements. Cyberserv’s dynamic web-based support technologies help companies achieve major competitive advantages.

Improving customer satisfaction and lowering operating costs are critical to your company’s success. However, the task of supporting internal and external customers is becoming increasingly difficult due to rapid changes in technology, growing infrastructure costs, and project complexity. These factors are leading to an increase in service requests and more complex demands for customer support.

SupporTraxTM Service Request Management (SRM) helps your company deliver superior support to your customers by providing a centralized view of customer contact and request information. SupporTrax SRM utilizes Web-based technology that streamlines communication and collaboration across your entire organization to help you lower support costs and improve your customer satisfaction.

The collaborative portal forms the foundation for companies to tap into an expanded information source, organize project deadlines, and communicate on enterprise wide issues through multiple communication methods. SupporTraxTM Collaboration Management helps businesses, clients, employees and partners manage the growing stream of information in the workplace, while increasing the effectiveness of an organization.

The collaborative portal enables companies, product/project managers, and individual employees anywhere, anytime, anyplace access to your organization’s corporate memory in a completely structured environment.

Communication facilitates change. More than ever businesses are using Web-based collaboration portals to facilitate communications. The SupporTrax Collaboration Management system increases access to the collective intelligence of an organization, promotes the development of new ideas, and brings new products and services to market faster and more efficiently.