ServiceTraq provides you with the tools you need to provide top-notch customer service, helps keep customers from falling through the cracks, and allows your CSRs to concentrate more on critical issues. This translates to satisfied repeat customers.

Deliver a fully integrated online service center for your customers, allowing them to easily find help, get fast and efficient serivce, and do away with repetetive communications with your reps. ServiceTraq maintains all case history available for quick viewing by both reps and your customer, helping you easily exceed their service expectations.

Your staff can handle a much larger load to customer service representative (csr) ratio through superior case management, routing and organization. Most questions can often be easily answered through the central knowledge base, providing an excellent self-service portal, while more complex issues are easily escalated and automatically routed to the appropriate rep, based on business rules you define. A 40% - 60% reduction in caseload is possible when used with the self-service features, so you are likely to experience much lower staffing requirements for customer service where you may currently be overburdened.

ServiceTraq reporting gives you a direct view into what customers think of your products and services, as well as your customer service. With the use of general surveys and exit surveys, you can easily isolate problem areas before they get out of hand. It will further show you breakdowns of all areas based on product/service or CSR, allowing you to pinpoint exactly where many problems stem.