An enterprise authenticated task/request management web based Help Desk system, Task Manager can be used to manage in-house support helpdesks, allowing tasks or work orders to be requested online with email based notification.
Simplify your support management by assigning requests to support personnel and allowing your user community view the status of their requests online. Advanced support management allows each request to be tracked via a unique Tag number. Support personnel may also query the system for previous completed requests enabling quicker problem resolution saving you time money and manpower.
Product Features:
Request submission via Email or Web.
Automatic rule based Queuing and Assignment of incoming requests.
Multiple incoming Email addresses supported.
Email based notification of incoming requests to support operatives.
Windows POP UP notification of assigned requests to support operatives.
Online searchable FAQ and knowledgebase included.
Real time support messaging to users via email or Windows POP UP.
Databases supported : MySQL, MS SQL Server and MS Access.
User account import options : from text file, from NT4.0, Win 2k, Self Registration.
User Authentication via Win2k Active Directory or other LDAP based server.
Service Levels - rule based reminders can be sent on overdue tasks.
Service Levels - rule based escalation to Administrators on overdue tasks.
Task Costing - Costing reports per incident / Support Operative etc.
Fully Customisable - template based email and web forms for task submission.
Email Manager - track email sent as part of support procedure.
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