Data Center Management Systems
The Problem Management and Reporting System (PM/RS) is an extremely comprehensive and flexible information management system designed to coordinate and manage the life cycle of problems, complaints, questions, and requests for changes. PM/RS is a powerful tool which provides for the automated recording, diagnosing, assigning, tracking, reporting, and archiving of problem information.
PM/RS enhances the problem management process in a way that promotes timely resolution and increased user/customer satisfaction in such areas as:
PM/RS is a highly cost-effective solution to problem management, offering more flexibility, functionality, and value than competing mainframe or client/server-based products. DCMS PM/RS is also very easy to install, configure, and use! The learning curve for system administrators and users is very short; usage is highly intuitive and self-explanatory; extensive online help screens and tutorials are available with a single keystroke.
PM/RS is available for any processor that supports the z/OS, and OS/390 operating system environments. PM/RS utilizes ISPF/Dialog Manager (DM) and ISPF/Program Development Facility (PDF). VSAM is used as the basis for the DCMS proprietary DBMS. PM/RS supports all versions and releases of z/OS, OS/390, ISPF and VSAM.