HELP.i is a customer support system that can be used in various areas of businesses, services, government agencies, financial institutions or industries. The product can be used to support a client’s own employees or end users of the client’s product who encountered problems and seek a solution via the clients usual customer support facilities.

A significant advantage of this system is exact problem tracking: the problem can be submitted either in electronic form (by filling a form on a web site of product provider or by e-mail), or by the customer via “green” line or through an operator. The submitted problem then has an exactly defined life cycle that can be tracked either by the user who submitted it or by the problem solver or by a manager, any time and from anywhere. HELP.i provides a significant help in a form of access to knowledge base of similar resolved problems including procedures how to handle them.

Deployment of HELP.i results in a substantial improvement of quality of customer services, customer satisfaction and thus higher return of investments in relatively short time.

HELP.i enables rapid implementation of support system and low installation costs for both internal and external end users. The design of the product allows the use of an ordinary web browser (without support of Java, ActiveX etc.) on client workstation (users, customers) and all activities are performed on your own internal server. The reduction of requirements on a client computer to a minimum considerably affects the price of successful implementation and ongoing application performance.