Fenestra’s AnswerDesk is a tool for communication. Whoever enters information, it is immediately available to service and support staff, field engineers and account managers. Major issues can be highlighted and absorbed fast. When the client calls, your account manager will know what’s on their mind and who is dealing with it.

The core AnswerDesk system is intuitive, quick and reliable. All the necessary information is quickly available. We do not force each user to buy every helpdesk feature that has ever been invented. Fenestra’s system is easy to learn and efficient.
However, the core helpdesk system is a complete entity with the standard features you need to get running quickly. These include a range of ways to find and view live and past incidents and reporting to show what has been happening and how long it is taking.

By offering optional modules, Answerdesk can give you a reliable helpdesk system that aligns to your business. Fenestra works with clients to ensure that their staff can focus on the delivery of consistent service in a constantly changing environment.