Ferrysoft Help Desk is a web based help desk solution. It is designed to assist help desks to deliver outstanding customer service. The Standard Edition is free of charge. Your help desk might be dealing with issues raised by internal personnel or by external customers. In both cases, it is important to efficiently manage and resolve those issues in a timely manner. It is undesirable for your customers to repeatedly interrupt the help desk technicians. Ideally, your customers should be able to enter and track the progress of their own issues. Ferrysoft Help Desk provides the ideal environment to achieve this and much more.

Ferrysoft Help Desk is free of charge for the single-user version. Just download it and start using it. The multi-user version of Ferrysoft Help Desk is priced competitively based on the number of users. Ferrysoft Help Desk keeps track of session activity and times out inactive sessions. This is necessary to prevent system resources on the server from being used indefinitely if a user does not explicitly log out of Ferrysoft Help Desk. The default session timeout period is ten minutes but this can be changed if necessary by a Ferrysoft Help Desk user with administrator privilege.

Ferrysoft Help Desk is an ASP.NET application and so a single computer running Microsoft Windows XP Professional or Microsoft Windows Server 2003 is required. Since Ferrysoft Help Desk is browser based, there is no particular requirement for the client operating system. A variety of popular browsers can be used for client access to Ferrysoft Help Desk.