FireSTARTER! Helpdesk is the easiest to use and most feature packed Helpdesk application for the price. As well as Call Logging, FireSTARTER! Helpdesk handles Change Management, Resource Tracking, Purchase Requests, Purchase Orders, Knowledge Management and SLAs. Email and Escalation Agents come as standard. The software is fully customisable via the form designer and data dictionary.

FireSTARTER! Helpdesk is a 32-bit Windows client-server application that starts at $995 for a five-seat licence. Unlike most helpdesk software, you can be up and running with FireSTARTER! in a matter of minutes - its that straightforward and easy to use! No business re-engineering or consultants required!

FireSTARTER! Helpdesk can be used in support operations where either internal or external Customers are supported. You can implement FireSTARTER! to store its data in DBF format on a fileserver or scale up to Microsoft SQL Server - the same version works in mode modes - no expensive client/server upgrade required!

The heart of any helpdesk software is the Call Logging screen - this is where your support personnel usually spend the greatest amount of their time. FireSTARTER!’s Call Logging Screen is designed to be as straightforward and easy to use as possible - requiring little or no training so you can be up and running in minutes.

FireSTARTER!’s Change Management facility is typically used to track more complex calls or small-scale projects. Typically, Change Management projects impact on more than one user or client. Change Management projects can have an unlimited number of project steps and linked external files such as spreadsheets and documents.