FrontRange Solutions’ HEAT Product Suite is built on more than a decade of service management experience, award-winning HEAT integrates core service and support components into one complete solution to reduce costs and drive higher customer satisfaction. Now clients can expand the power of HEAT and support industry best practices by easily combining HEAT products or integrating their system with any of the IT Service Management modules.
HEAT Service and Support: Reduce costs and elevate service levels with HEAT Service & Support, the foundation of the HEAT product suite. Proven and powerful, HEAT Service & Support is the service desk software that helps organizations of all types take their service and customer satisfaction to the next level.
HEAT Self Service: Increase service desk productivity by reducing the flood of routine technical issues to your support center. With HEAT Self Service, customers can search the knowledge base, submit a new service issue or check the status of an issue – without adding to your incoming call volume.
HEAT Asset Tracker: HEAT Asset Tracker simplifies asset management by providing concise, timely, and detailed asset information.
HEAT Plus Remote Support Suite: Instantly support the customers on your network without deploying and maintaining client software. Powered by LANDesk, HEAT Plus Remote Support Suite enables fast and easy customer support via the Internet.
HEAT PowerDesk: Increase customer satisfaction and reduce costs at the same time, with a powerful, yet affordable service management solution designed specifically for growing organizations.
WidgetBucks - Trend Watch - WidgetBucks.com