Helpdesk LLC provides an innovative, practical and affordable online support suite targeted towards businesses seeking an easy to use and rapid to deploy solution for their web sites or intranets. The company’s flagship product “Helpdesk Suite” is an easy-to-use, ready-to-use, comprehensive and affordable online support solution for organizations.

Helpdesk empowers organizations to manage Knowledgebase, Publish Self Service Suite right on their website, Manage E-mails, Customer Satisfaction Surveys, Ticket Management thereby reducing their support costs. Helpdesk Suite is being used by organizations world wide for Customer Support Desk, IT Technical Helpdesk, Lead Tracking, E Mail Management, Bug Tracking, Self Service tool.

Helpdesk is designed to demonstrate how to put together a Web Based application that is fast, practical and fully extensible. It provides Innovative, Practical, and Affordable solutions to make the business easy. In order to avoid eroding your customer base, a solution like Helpdesk is very important which helps in retaining the customers as it is difficult to win a customer but very easy to lose one. It seamlessly brings together information coming from all the customers through features like web chat, email, phone, fax, etc. Helpdesk includes a suite of applications that includes processes ranging from Self Service, Ticket Management, Knowledge Management, Email Management, Contact Management, Report Management, etc.