HelpDesk Pro is a powerful web-based application that can be working for your organization in just 30 minutes! Being 100% web-based means that you don’t have to install any software on any of your computers.
Before you make any final decision on software purchase with any other product, be sure to ascertain what the complete establishment costs are going to be for your organization.

Many systems need a steep learning curve but HelpDesk customer service trouble ticket system is intuitive and the well designed screen layouts make the system easy for operators to both learn to use, and to interface with on a day to day basis - little, if any, training is required.

Client Call Reports(Trouble Tickets)are automatically stamped with the ‘Client’s name, ID, date, & time of call. Calls must be given a ‘Priority’ rating by the client logging the call - this rating can be upgraded or downgraded at any time.
Operators can temporarily leave a Trouble Ticket ‘Unresolved’ and take another call, and any of these ‘Unresolved’ calls are listed in that Operator’s Unresolved queue for immediate ‘recall’ at any time. Or they can refer the ticket to another operator who could handle it better.

With many web-based, server-based software application, there are expensive and often hidden requirements for you to purchase additional software components in order to have a functioning system e.g. database software components, web-servers, middle-ware. This is not the case with HelpDesk Pro.