Help Desk Systems Incorporated (HDSI) provides a Web based Application Service Provider (ASP) software model for managing your company’s trouble tickets. Their model saves your company money by out-sourcing the technology infrastructure used to manage customer problems/issues.

How many horror stories have you heard - or perhaps experienced yourself - when dealing with “off the shelf” big vendor software solutions? These software packages are often expensive, require training or professional services from the vendor, and take weeks or even months to implement. And what if the application doesn’t meet your needs after all of your invested time and money?

HDSI believe that some applications are better suited for a “buy by the drink” approach. Issue tracking is a perfect example. They believe you should pay only for what you use, without investing a lot of time or money to get up and running. This greatly reduces your risk exposure because you always have the option to walk away if the product doesn’t meet your needs.

The HDSI team is made up of information technology professionals with years of Information Technology experience. Their application is built on pure Java J2EE technology and an industry standard database.

HDSI’s technology backbone is built by very accomplished systems architects. The application is built with scalability and 24X7 availability in mind. Redundant servers, redundant data and true disaster recovery and contingency planning are only part of the picture.

HDSI’s model is ideal for established companies of all sizes who are looking to save money, as well as start-up companies who do not want to tie up start-up capital on large-vendor solutions.