HelpSTAR help desk software is an easy-to-use problem management solution that provides rapid problem resolution and extensive reporting capabilities out of the box without the need for lengthy deployment and staff training. The program expedites problem handling through features such as intelligent queuing, a database of preferred solutions, end user self-help that reduces call volume into the help desk, and tools such as alarms, follow-up reminders, and automatic priority escalation to ensure efficient handling of all requests. It offers both a built-in library of standard reports and custom query capabilities. HelpSTAR is available in both client/server and web-based versions running on Microsoft Access, Microsoft Data Engine (MSDE) or Microsoft SQL. The new rules designer is available exclusively in the MSDE and SQL editions.

HelpSTAR provides the glue that binds the people, things (assets), and processes (information flows, task flows) that comprise modern enterprises.

HelpSTAR has been designed by a team of support experts who understand that just tracking problems doesn’t solve your problems. Find out how HelpSTAR’s best practice work environment gives you the resources you need to attack and achieve control over support issues.

HelpSTAR addresses the following functional requirements: