HelpMan is an easy to operate helpdesk and change management tool; and fully integrated in R/3. With Helpdesk HM, you can organize and monitor your IT support optimally and inexpensively. HelpMan is completely realized in ABAP under its own SAP name range and does not require any additional hard- or software. The system is entirely platform and release independent.

HelpMan makes use of well-known surfaces (SAP-GUI or HTML-Frontend), so that operator and user acceptance increases, and the training expenses decrease. The IT helpdesk module is used to collect and process problem messages. These are delivered to the appropriate operators automatically, but stay under the supervision of the coordinators at any time. Customized escalation steps and scalable support levels mean you can guarantee the appropriate reaction at any time.

The documentation and action logs help you build up a solution database that can process repetitive problems automatically. The detailed and sophisticated reporting enables you to inform your customer about the processing status at any time. Via additional functions, the customer can even check the processing status via Internet whenever he wants.

The IT-Change Management module makes it possible to plan and administer changes to your IT infrastructure centrally; and to perform them target-oriented, coordinated and documented. Special requirements become transparent, taking dependencies and consequences of changes for other departments into consideration. They can be changed with the assistance of the special departments; thus helping to avoid expensive downtimes, data loss and manual follow-up. Availability and revision/auditing security of the systems are increased - and costs reduced.