A decade ago, Bill Gates and other executives at Microsoft decided that traditional packaged software was dead — all software would eventually be delivered via the Internet.
Well maybe not all software is there yet but House-on-the-Hill certainly is with their new Hosted Help Desk SupportDesk Express

As connections to the Internet get faster and more reliable new opportunities are available for businesses to outsource software and hardware.
With a server running SupportDesk Express externally from the company in a secure data centre, all security and backups are managed. House-on-the-Hill delivers all the advantages and takes away all the worry.

House-on-the-Hill’s SupportDesk Express Solution allows you to share space on a server in our secure data centre. The option is paid for on an agreed monthly payment as shown in our prices. Payment is on a monthly basis, which means that your SupportDesk can be accounted as an operational purchase rather than capital expenditure. They own the server. You lease the solution.

By employing an external server to host your Help desk the House-on-the-Hill solution provides you with the software you need without the introduction of more hardware to support. You choose from either our ITSM or CSS solutions. From the website you can look at their on-line Hosted Showcase - or sign-up for your own hosted evaluation system.