The iET Solutions IT Service Management (ITSM) suite is built around Information Technology Infrastructure Library (ITIL) standards and has been verified by Pink Elephant, a world leader in ITSM education, to be compatible with core ITIL best practices. The company’s solutions are designed to leverage the global ITIL standard to streamline service operations, reducing costs, improving profitability and increasing customer satisfaction.

All iET’s applications are built on the highly flexible iET Enterprise solutions platform, empowering you to easily adapt your service management application to your unique requirements. Customers can opt for a complete IT service management solution or implement a single module.

The iET Enterprise platform consists of a highly integrated, adaptable and scalable set of applications for Customer Service, Helpdesk and Sales Automation. iET Solutions have the corporate agility to offer unique licensing, pricing and deployment models to maximize your return on investment.

iET Enterprise is unparalleled in its ability to quickly implement business rules that automate the most unique of business processes. Through the developer’s studio…your business requirements are easily customized…without resorting to external, disconnected programming efforts that other products require.

And these rules can apply to all applications used throughout all departments of a multi-site organization. In fact, all applications are so integrated that they share the same business rules, the same data dictionary, the same data source - practically everything can be shared because the system was built together, from the ground up.