KLV GmbH is a consultancy and software house specialising in complex IT solutions. The range of services offered covers everything from complete project management, including system integration, to the development of software and applications. The standard applications offered are in the field of Business Intelligence and Knowledge Management.

powerKNOW is a unique web-based Knowledge Management Solution which allows an individual approach to preserve and retain Knowledge in organizations. It consists of two main components: Contents and Access Methods (Taxonomy and Fulltext search with highlighting). By defining the taxonomy and the structure of contents, a customized Knowledge Retention Solution can be created.

By using powerKNOW, loss of knowledge can be reduced significantly, and the search for information and knowledge can be optimized. Synergies thus created result in achieving key objectives and maximum benefits.

KLV also offer winHELPDESK, a powerful helpdesk solution that manages your help-desk activity quickly and efficiently. It documents and tracks help requests. Incoming requests can be assigned to different help-desk agents and can be categorized by customer and contract. Complex issues can easily be structured where a general ticket breaks down into smaller issues. Each subticket can be assigned to a different agent. Work done can be documented as the solution progresses. Tickets can be automatically generated from incoming mail messages.