Unlike other CRM products, which only provide you a Web-enabled solution, KnT Solution’s e-zHelpDesk application is a true Web-based application that does not require the user to install any additional client software to run the application. KnT’s product was designed to take full advantage of Web technologies. All you need to run the application is a Web browser.

KnT Solutions carefully selected persisted state architecture as the foundation of their product development. This architecture allows the application to scale better as the number of users increase. E-zHelpDesk can be effectively deployed in the Web farm environment where availability and scalability are definitive requirement. Using stable Web technologies along with solid database products, KnT’s system allows each http request/response round trip to be completed quickly without taking up resource of the Web server. This ensures the uptime and availability of the Web server. The application has been thoroughly tested under real corporate infrastructure with other network components such as Cisco Local Director, Nokia firewall, Microsoft Proxy Server, etc.