ky2help – Support and Mangement software
ky2help is a modern support & management software that optimizes management of resources, reflects benefits of services in a transparent way, secures enterprise knowledge, highlights internal and external customer orientation und improves customer satisfaction. ky2help version 3 was developed close to the market to “best practice” according to ITIL-standards.
ky2help has a complete authorization system. It is possible to create an original profile for each user – there is an unlimited number of profiles. Flexible assignment to departments, enterprises, support groups or cost centers are provided. ky2help is capable of handling multiple subscribers. User information is shown by each individual user or as a large-scale top-down overview. Incident-Management The incident-management is designed to manage all types of malfunctions (incidents), reported by your customers or users through your support employees.
The screen design is simple and variable. Incident templates, direct access to knowledgebase and master-client-incidents are as granted as tracking of all processing- and escalation steps.
ky2help is a 100% web based software, which runs on Microsoft, Unix and Linux operating systems. Supported databases are MS SQL (Version 2000 or higher), Oracle (Version 9i) or MySQL (Version 4.1 or higher). ky2help requires any PHP 4.3 compatible webserver, and runs on any browser that supports Java and Cookies.