Layton Technology – HelpBox
HelpBox is a helpdesk solution that assists in managing all incoming service requests and support calls. HelpBox helps assign these requests and calls to different resources according to priority, problem type and technical skills. This helps companies resolve problems faster. HelpBox expedites workflows by improving communication and efficiency in regards to client and internal technical support. Since HelpBox is Web-based, it can be accessed anywhere anytime.
HelpBox includes a number of options as standard usually associated only with much more expensive Help Desk solutions. No complicated pricing structure or extra pricing for additional modules. Here are just some of the features included with HelpBox:
In addition to HelpBox, Layton Technology offers several further products. ObsurferPro is an Internet Monitoring solution aimed at assisting Network Administrators in the task of identifying and controlling use of valuable Internet facilities within working hours.
AuditWizard is a simple tool that puts you in ultimate control of your system inventory. It will perform a discrete and comprehensive audit of all hardware, software and peripheral data and provide you with a simple graphical readout.