SPoTS is a software system designed to assist you in tracking and organizing trouble tickets or service orders. A trouble ticket or service order can represent many things based upon your company’s industry.

SPoTS also incorporates customer relationship management (CRM) functionality. This ability allows you to create customer accounts and associate trouble tickets with a particular customer. Reports itemizing the trouble tickets associated with any given customer can then be easily generated. SPoTS allows you to create contacts within an individual customer account. Therefore, if your customers have multiple locations or multiple departments, individual contact records can be created that “roll up” to the primary customer account. Additionally, SPoTS allows the creation of Customer Notes. Each time you interact with a customer, a Customer Note can be created describing the interaction. This customer history is then referenced any time you or any of your employees interact with a customer, thus enabling any customer service representative the ability to service any customer.

Whether SPoTS is used for trouble ticketing, service order tracking, facility management in an office or apartment complex, bug tracking in a newly developed product, by the help desk in your IT department, or for some other purpose, it can assist you in improving the quality of your products, your services, and your customer service.