LBE Help Desk software provides a computer helpdesk and web enabled help desk solution, helping you to improve customer service and automate your customer service.
LBE have three main products:
LBE Web Help Desk is operated entirely through your web browser and is designed to be used by both your support staff and your customers. Install once - use it anywhere! - Install the Web Helpdesk on a single machine then access it from anywhere with a web browser.
LBE Desktop Help Desk is a Microsoft Windows application, typically used by your support staff. In addition to the features it shares with their Web Help Desk, it also provides a rich user interface, which will make your job easier.
LBE Helpdesk Mail-in Server is a way for your end-users to interact with LBE Web or Desktop Helpdesk using simple emails. By sending email to an address you specify, they can create new jobs, update their existing jobs, or get get the current history of their job. All you have to do is leave LBE Helpdesk Mail-in Server running on a single machine and tell it to regularly check the mailbox.
All LBE’s products maintain a simple, clear and intuitive interface to allow your staff to start using their products with the minimum of training or hassle.
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