Discovery Helpdesk is a tool that allows clients to attend the needs of their users, and solve network troubles, quickly and proactively. It helps to meet customers’ support requirements and maximise the potential of the applications clients use, as well as the productivity of their business. It makes sure that requests are delegated to the right people at the right time, to make sure that every situation can be attended to immediately, and resolved promptly.

Discovery Helpdesk streamlines the communication process between clients and their customers, meaning that problems can be solved and issues dealt with more quickly. The software allows you to run multiple service channels in one go, which in turn reduces the time response for each query. A powerful and intuitive knowledge base means that past solutions can be preserved, increasing the likelihood of solving a problem on the first contact. Discovery Helpdesk is also available as an online solution, which is 100% browser-based, requiring no installation to run, and accessible from anywhere.

Lever IT also provide Discovery Advantage, an information and resource management solution for businesses. It provides constant control over the technological assets in your company, ensuring that they are used and maintained correctly.

All Lever IT programs are available in either Spanish or English.