Liberum Help Desk is the complete help desk solution for small to medium sized businesses and organizations. This software provides a simple, easy to use web interface for managing and tracking technical support problems.

Liberum Help Desk is open sourced under the GPL license and free for use. The help desk software is written in HTML and ASP and is easily modified and customized. All that is required to run Liberum Help Desk is Windows NT/2000/XP running IIS.

Liberum Help Desk is completely, 100% web based – this means that there is no time-consuming software to install, which is impractical if you are part of a larger company anyway. Instead, the software entirely based online, so all you need to access it is a web browser!

Liberum can send you email notifications when new requests come in, so that you can answer every query as quickly as possible. It has be programmed to utilize Windows authentication, so you don’t need to manage another database of users, which means that you can skip the tedious training and get straight down to using the software.

It allows for better communication between users and support reps: users can view progress on problems and submit additional information about them where necessary, keeping them in the loop, so they know that their problem is being taken care of.
Built-in reporting keep track of support reps, which departments are making requests, and what types of problems are being reported, so that nothing slips under the carpet.