LiveTime provides web based vendor neutral help desk software, support desk software and service desk software, complete with sophisticated problem identification, resolution, knowledge base and service level management capabilities. It’s pure internet architecture represents a major advance in the way service and support is delivered using open industry standards.

With support for IT Infrastructure Library (ITIL) and Sarbanes-Oxley best practices, and an intuitive user interface LiveTime Help Desk software, Support Desk software and Service Desk software speeds problem resolution and reduces support costs by an average of 15-35%.

LiveTime products are 100% web based and vendor neutral, complete with sophisticated problem identification, resolution, knowledge base and service level management capabilities. Our pure internet architecture represents a major advance in the way service and support is delivered using open industry standards.

LiveTime supports all major operating systems, databases and browsers. Leverage your existing infrastructure by deploying on equipment you already own. Unlike competing products LiveTime are not limited to Internet Explorer for access. They support every browser on every operating system for true portability and access from anywhere.

The built-in self-service portal, comprehensive alerting system and knowledge infrastructure allow support staff to focus on solving more complex problems and let the system deal with common solutions to everyday problems.

Unlike other vendors LiveTime does not charge based on the number of customers. Every installation includes the ability to support an unlimited number of customers.