theGuard! ServiceCenter has been developed for in-house IT support organizations and for IT service providers. This powerful software solution provides insight into all IT service processes and enhances efficiency by pinpointing weaknesses and bottlenecks.

To achieve their strategic business goals, companies require an effective IT organization. However, this entails measuring, documenting, and analyzing all service processes - and that’s no easy task.

theGuard! ServiceCenter presents and analyzes all values in context - and that means significantly improved visibility throughout your IT organization.

theGuard! ServiceCenter provides multi-language Web-based support for service desks. This lightens the load on support employees and streamlines associated processes. The ServiceDesk offers key help-desk functionality, including problem description and processing, escalation, an integrated knowledge base, and a Web interface for support professionals and customers.

The Service Desk can be quickly and easily tailored to company-specific procedures. Predefined workflow modules for change management and problem management are included for the introduction of ITIL-compliant processes. The modular design ensures unrivalled flexibility when it comes to defining IT processes.

But it takes more than efficient processes to ensure that calls are dealt with quickly and effectively. Access to the relevant information has to be provided via a single interface. The ServiceDesk allows forms to be tailored to specific procedures, and enables implementation of a workflow that provides direct access to status or performance data for components and systems.