ReadyDesk is a complete help desk and issue tracking solution that has powerful features to meet the demands of businesses of any size.

With ReadyDesk you can offer your customers different options to help them get their issues resolved quickly. They can open tickets from the customer portal, browse through the support articles in the knowledge base, create tickets automatically by sending you an e-mail and even chat with you live, instantly.

ReadyDesk has complete Service Level Agreement or “SLA” functionality built in. You can define the complete workflow with unlimited SLA rules to ensure that your customers are receiving the absolute highest levels of support. For example, if you want to ensure that all tickets are handled within 3 hours of being opened, simply create a rule that will e-mail the responsible staff member and/or their immediate supervisor to notify them of the nearing slippage. When slippage does occur, you can define which escalation level to move a ticket to.

ReadyDesk has one of the most intuitive interfaces of any help desk application available, so very little training is needed. All features and functions are available on a single interface, so your staff won’t have to go searching through countless pages to find what they need. Every feature has pop-up tool tips and prompts to help direct them on what is needed to complete a task.