redhelp is an Internet Helpdesk Service. The Helpdesk is the core part of the service function of any modern business. Essentially, it is the central point through which problems are reported and subsequently managed.

redhelp is unique in that it functions as an Application Service Provider (ASP). This means that it can deliver and manage applications and computer services from remote data centers to multiple users via the Internet or private network. It is therefore a cost-effective solution to the demands of systems ownership.

redhelp is designed to manage and solve problems simply, efficiently and from any location. It allows businesses to manage a permanent account within the redhelp system.

redhelp is the best option for small and growing companies as there is no need for extra hardware or complicated installation procedures. There is no contract or long-term commitment, so the system remains cost effective and convenient. Everything is contained within a weekly subscription service with no additional purchases required. And because redhelp is browser based, it is always available, wherever you are in the world. All you need to access it is a computer with a modern web browser and access to the Internet.

redhelp is a Java application. It runs as a Java Applet from inside your browser or as a Java Client from your workstation. redhelp communicates with a centralized database using Java Remote Method Invocation (RMI). This is a proven, secure and very efficient mode of communication between processes using the Internet.