Companies who develop software for themselves or for their clients understand that effectively tracking defects, enhancement requests and other issues is not only an integral part of Project Management, it is critical to the success of a product and can make or break a relationship with a customer.

SourceAction is a secure online (ASP-based) issue tracking application created by Red Horizon, LLC to help software development firms provide better customer service and to streamline the software development process by allowing project teams to track, manage, resolve, and report on all types of issues in a tightly integrated application.

Through the use of a flexible and intuitive working environment, administrative tools, automated communication, thorough information security measures and a robust set of standard and custom reporting options, SourceAction provides the control necessary to ensure efficient issue management from the beginning of a project to the end.

The base version of SourceAction is free. However, there is an Enterprise version of the software available that costs money, but which includes the following extra features over the free basic version.