Support FetchDog enables help desks, IT departments, software developers and other support providers to detect and repair software errors on a local or remote PC, by allowing them to retrieve the exact configuration state of that computer.

Support FetchDog answers the challenge set by the necessity to determine what element on a users computer is causing errors, without having physical access to the computer itself. It achieves this by allowing support providers to examine a remote or local PC, and determine which configuration elements are missing or different than expected. It does that without any pre-installed software on the user’s computer and with minimal effort from the supported user. Unlike other products, it works asynchronously, not requiring the support provider and user to remain online or on the phone. What makes Support FetchDog special is its ability to create small programs, called “Configuration Fetchers”, which can easily be distributed by E-mail or on the Web. When a user runs one of these small programs, it generates a configuration report and sends it back to the support provider by E-mail.

Configuration Fetchers are highly customizable, allowing you to specify how they will interact with the user and which information they should retrieve. They are able to retrieve system information, file information, Registry information and more, covering the entire spectrum of configuration elements that are vulnerable to errors. You can also specify which values you expect to find on the remote computer and be notified if the actual values do not match.