Abacus System’s flagship product, Aegis Service Desk, is an ITIL based service management system. ITIL (the IT Infrastructure Library) is the most widely accepted approach to IT service management in the world, ITIL provides a comprehensive and consistent set of best practices for IT service management, promoting a quality approach to achieving business effectiveness and efficiency in the use of information systems.

Aegis Service Desk focuses on providing high quality services with a particular focus on Customer relationships. This means that the IT organization should provide whatever is agreed with Customers, which implies a strong relationship between the IT organization and their Customers and partners.

Also from Abacus Systems, Aegis Help Desk is a full featured Help Desk, Client and Configuration Management system. It is very easy to use, intuitive, affordable and packed with features Help Desk users have come to rely on. It will work on Windows and also over the web. It is designed for organizations that does not require the full ITIL based service management system.

There are 3 main components in Aegis Help Desk – help desk management, client management and configuration management. The client management component in Aegis Help Desk is a full client and contact management system that rivals many standalone products. The configuration management component keeps all your asset data in one place and allows you to track asset allocations, components that made up an asset, asset service history and support calls for each asset.